Program Manager - ARCHES Supportive Services for Veterans and Families

GENERAL DESCRIPTION

The ARCHES Project Program Manager will be responsible for supervising veteran specific programming, participating in veteran community events, and grant development. This position will directly supervise program staff, oversee program operations; and develop policies and procedures; ensure compliance with grant requirements; track data and compile reports; network and maintain positive partnerships with partner agencies; and participate as a member of the department's Management Team.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• Bachelor's degree in Administration, Social Services, or a related field;
• Two years of experience in administration or program management/coordination in a social service or community services setting.
• Four years of supervisory experience.
• An equivalent combination of education and experience may be considered.

CERTIFICATES, LICENSES, REGISTRATIONS

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Candidate must pass pre-employment and random drug/alcohol screenings.
• Basic Life Support/First Aid Certification is required within first 30 days of hire.

KNOWLEDGE, SKILLS, AND ABILITIES

• A preference will be given to those with experience managing/coordinating programs working with vulnerable or at-risk populations, including people experiencing homelessness or at-risk of homelessness.
• Demonstrated proficiencies in Microsoft Office (including Outlook), videoconferencing platforms, and web tools.
• Ability to read, analyze and articulate technical procedures and governmental regulations.
• Must possess excellent planning, organization and time management skills.
• Ability to effectively communicate both orally and in written form.
• Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Manages the day-to-day operations of The Arches Project's veteran specific programming.
• Trains, supervises and develops program employees and promotes opportunities for growth.
• Provides support to staff when client interactions escalate.
• Applies knowledge of rapid and equitable housing placements for the area's unsheltered population using Coordinated Entry principles.
• Completes spend