Program Assistant - ADRC

Status:   Full Time, Non-Exempt

Starting Wage:   $19.93/hr. 

Department/Shift: Human Services & Health

Position Open Until Filled - Application Review Date: November 25, 2025

Please submit Resume and Cover Letter with application

*Monday - Friday: 7:00am - 3:30pm*

Dodge County offers a generous benefits package including:

• Paid Time Off (PTO) – available for use after 30 days of employment
• 10 observed paid holidays
• Health, Dental, Vision Insurance
• Health Savings Account (HSA) – with employer contributions - HRA
• Life insurance, Long-term disability, Short-term disability and Flex spending
• Participation in the Wisconsin Retirement System (WRS) – an exceptional pension plan with employer match (upon vesting) and lifetime retirement payment.

ESSENTIAL FUNCTIONS 

1. Greets and assists visitors. Notifies office staff of visitors, appointments, or schedules appointments as appropriate.
2. Answers phone calls and routes within the assigned department as appropriate.
3. Responds to inquiries regarding programs, services, or complaints and refers individuals to appropriate staff.
4. Assists with mail distribution.
5. Orders office and miscellaneous supplies as directed.
6. Coordinates repair service for multifunction machines and vending machines as required.
7. Schedules appointments, conference rooms, and vehicles or transportation, as required.
8. Creates, proofs, edits, and/or formats routine correspondence, newsletter articles, etc.
9. Enters, scans, updates, and maintains information in spreadsheets, databases, and reports.
10. Performs routine office clerical functions; opens and distributes office mail; files, faxes, and photocopies documents; maintains office supplies, materials, and equipment.
11. Receives and processes payments, applying payment to proper account, and providing receipt of transaction when necessary.
12. Provides backup assistance to other Department personnel as needed.
13. Other duties as assigned.
14. Provides support to the nutrition program:
    • Enrolls individual in the senior dining program.
    • Distributes monthly menus to ADRC partners (libraries, stores, media).
    • Reports meal site counts to catering service.
    • Orders supplies for meal sites.
    • Provides dining center staff with required information and forms.
15. Assists with distribution of farmers market vouchers.
16. Verifies new transportation rider eligibility and establishes accounts. Assists with coordinating transportation requests.
17. Prepares, posts, distributes, and tracks computerized agenda documents, information packets and public notices. Records minutes as needed.
18. Assists with creating and editing written and electronic marketing materials outlining the programs and services offered through the ADRC.
19. Organizes and maintains all resource information in a variety of formats – files, brochure racks, displays, website, computer database, printed directories, handouts, etc.
20. Contacts local resources to collect and update information on available resources.
21. Disseminates programming information in a variety of formats such as radio, website, newspapers, print material ,and social media sites.
22. Maintains and updates the ADRC website and other social media platforms in accordance with County policy. Ensures there are no accessibility barriers by people with disabilities.
23. Organizes, edits, and provides content for monthly newsletters in each county. Works with internal staff and vendor on layout and production of the newsletters.

REQUIRED JOB COMPETENCIES

• Creativity and knowledge of design concepts for creating communication materials such as brochures, flyers, displays, etc.
• Knowledge of community resources and effective marketing strategies.
• Ability to establish and maintain accurate records of assigned activities and operations.
• Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
• Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
• Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
• Ability to think quickly, maintain self-control, and adapt to stressful situations.
• Knowledge of current office practices and procedures and knowledge of the operation of