DIR CUSTOMER PROGRAMS

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As Director Customer Programs, you will lead strategic, cross-functional initiatives that drive operational excellence and customer satisfaction. This role combines client-facing program leadership with internal program initiative execution, ensuring the successful delivery of complex, multi-disciplinary programs. You will serve as the primary point of contact for clients, manage internal program scope and performance, and foster collaboration across teams to align outcomes with business priorities.

The Main Responsibilities

Client & Program Leadership

• Serve as the primary liaison for clients, ensuring end-to-end program delivery and satisfaction.
• Develop and manage detailed program plans (both internal and external) including scope, schedule, budget, risks, and dependencies.
• Lead cross-functional teams to deliver high-quality outcomes aligned with customer and business goals.
• Oversee change control processes and implement approved changes efficiently.

Strategic Alignment

• Ensure program objectives support both client expectations and Lumen’s strategic initiatives.
• Collaborate with internal and external stakeholders to align deliverables with organizational priorities.

Performance Monitoring & Risk Management

• Track and report on program performance, milestones, and progress.
• Identify and mitigate risks and issues that may impact delivery.
• Ensure compliance with company policies, standards, and best practices.

Communication & Collaboration

• Facilitate effective communication across program teams, clients, and stakeholders.
• Promote transparency, accountability, and continuous improvement throughout the program lifecycle.

What We Look For in a Candidate

• Bachelor’s degree in engineering, business, or a related field.
• 10+ years of experience in program management, ideally within technology or telecommunications.
• Certification in program management (e.g., PMP, MSP, PgMP).
• Experience with fiber networks is strongly preferred.
• Proven success managing large-scale, complex, and multi-disciplinary programs.
• Strong stakeholder engagement and cross-functional collaboration skills.
• Deep understanding of program management methodologies, tools, and best practices.
• Excellent communication, leadership, and conflict resolution abilities.
• Ability to adapt to changing requirements and work under pressure.
• Strong organizational and prioritization skills to meet tight deadlines

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$149,084 - $198,779 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$156,539 - $208,718 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$163,993 - $218,657 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.   Learn more about Lumen's: Benefits

Bonus Structure 

 

#LI-Remote

What to Expect Next

Requisition #: 340529

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more infor