Product Manager, Visa Direct Client Experience

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

As Product Manager for the Client Experience team within Visa Direct’s Money Movement Solutions, you will be responsible for executing the vision and strategic roadmap for Visa Direct Portal. Reporting to the Director, who is accountable for defining overall vision and strategy, you will be the primary driver for execution and delivery of key initiatives of Visa Direct Portal. You will work closely with Technical Product Managers, Architects, Engineers, Delivery Managers, and cross-functional Stakeholders to deliver solutions that set the industry standard for exception handling in transaction processing.

Strategy and Vision:

• Partner with the various Product Managers to refine and drive the execution of key initiatives
• Translate the high-level strategy and vision into actionable product backlogs and milestones, focusing on automation, operational excellence, and phasing out legacy systems
• Conduct thorough market, customer, competitor, and technology research to inform product decisions and execution priorities
• Secure buy-in from stakeholders across compliance, engineering, and business teams
• Drive an AI-first approach for Visa Direct Portal platform to enhance product discovery, delivery, and client experience

Collaboration and Solution Delivery:

• Lead requirements workshops and discovery sessions with clients, regional teams, and internal users to uncover pain points and identify opportunities to improve the Visa Direct Portal platform.
• Partner closely with the Technical Product Manager to ensure business requirements are translated into robust solutions and technical architectures, ready for engineering development
• Oversee the transition from solution design to engineering, ensuring requirements are clearly documented and prioritized for sprints (including both functional and non-functional needs)
• Actively participate in agile ceremonies, providing business context and clarifying priorities as features move through development

Product Development and Launch:

• Manage end-to-end product development from planning through execution and launch, with a focus on delivering on the phased roadmap
• Prioritize the product backlog based on customer impact, commercial value, and strategic alignment, working across multiple scrum teams as needed
• Collaborate with delivery managers and engineering leads to ensure high-velocity delivery and continuous process improvement

Adoption and Performance:

• Work closely with Product Marketing and Go-To-Market teams to define launch strategies, product positioning, and user enablement plans
• Drive adoption among clients, downstream partners, and internal teams, ensuring successful migration from legacy systems
• Measure, monitor, and communicate product KPIs and business impact, including case handling rate improvements, integration success rates, cost savings, and client satisfaction

So, what do we expect of you, day to day?

• Lead and participate in requirements workshops, gathering and refining input from regional stakeholders, clients, and internal users to define actionable product features
• Collaborate closely with the Technical Product Manager to align solution design and architecture, ensuring clear and complete handoff to engineering for delivery
• Continuously prioritize and manage the product backlog, updating it based on feedback, the phased roadmap, and evolving business priorities
• Communicate regularly with cross-functional teams—to clarify priorities, resolve blockers, and drive alignment
• Actively participate in agile ceremonies such as backlog grooming, sprint demos, and retrospectives, providing business context and making timely decisions for the team
• Track and report on key product metrics using insights to drive continuous improvement
• Support product launches and adoption by collaborating on go-to-market activities, preparing user documentation, and assisting with internal and external user enablement
• Participate in client demo call for the Portal, enable client onboarding on the Portal and work with stakeholders