Product Manager, Operations Technology

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

About the Role:

As Product Manager of our Operations Technology team, you will be responsible for owning our internal tools to improve the efficiency of our operations teams. You will partner with stakeholders across different teams, including Customer Support, Operational Excellence, and Task Logistics teams, to identify problems and opportunities, collaborate on solutions, and lead a cross-functional development team to execute and increase our operations teams' efficiency.

Our ideal candidate is passionate about Taskrabbit, marketplaces, and the sharing economy, has experience shipping impactful products, and has led cross-functional teams to success. This candidate must also be personable, collaborative, and flexible, with the drive to manage complex projects across multiple stakeholder groups. You will have a significant impact on Taskrabbit and the customer experience of our clients and partners globally.

What You'll Work On:

• Own the internal tools supporting our operations teams globally.
• Develop and deliver the product roadmap for Operations Technology to improve the efficiency of our operations teams.
• Drive product definition in collaboration with Engineering, Design, Data, and operational stakeholders to deliver customer and business value quickly, with an eye toward balancing short-term improvements and longer-term investments.
• Manage multiple products and priorities, and ensure your team is effective, healthy, and set up for success by establishing clear and measurable goals.
• Clearly communicate the roadmap and outcomes to internal stakeholders and Taskrabbit senior leadership.

Your Areas of Expertise:

• You have a minimum of 2-3 years in the product management field. 
• Prior experience managing internal-facing products and working with third-party customer service tools like Zendesk is a plus.
• You're an excellent collaborator who gathers input from many sources and distills it into a clear action plan, making and communicating trade-off decisions along the way.
• You take a hypothesis-driven approach to product development and business growth and have a bias toward learning through doing. 
• You have good business sense and can see the big picture. You can see how impacting one lever in a complex system and marketplace affects many others. 
• You’re excellent at execution and consistently get things done, removing roadblocks and rolling up your sleeves whenever necessary to deliver value for our customers.
• You inspire your teams by giving them context and focusing on clear, ambitious goals. You’re comfortable driving urgency and leading a team to quick, impactful decisions to achieve those goals.
• You value clarity in communication and demonstrate that through writing and verbal communication.

Compensation & Benefits

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable.  total compensation consists of base pay + bonus + benefits + perks.

The base pay range for this position is $96,000 - $134,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, an