Technical Product Manager

Company Description

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

Job Description

We are seeking a hands-on, smart, dedicated, experienced, results-oriented Technical Product Manager to run a high-profile SCRUM team. In this role you’ll be the “product & technology bridge” between business and development teams, you will be one of the faces
of SquareTrade to our solution provider and partners, and you will represent them to our internal development teams. This includes leading cross-functional teams to understand key business objectives, define product requirements , discuss trade-offs, devise effective solutions, and manage the implementation, testing and launch end to end. You’ll work directly with merchant partners and multiple internal stakeholders to ensure success. We expect you to have exceptional product/project management, communication, and leadership skills. We need you to be a problem solver who is creative in conceptualizing and defining innovative opportunities.  This is a highly visible role across the company with a huge impact.

Responsibilities:

• Partner with external/internal business stakeholders, tech lead/architect, product managers, analytics, legal, engineers, and cross-functional stakeholders to understand and publish business, product requirements to development team
• Understand technical capabilities of our systems and our partners’ end to end
• Understand potential implementation techniques, tradeoffs and propose the most appropriate approach that will achieve the desired objectives
• Formulate technical strategies and tactics to scale our service architecture to support clients globally
• Understand high-level business objectives and continually align our SquareTrade Integration roadmap to needs of the business
• Improve team SDLC processes to increase transparency, effectiveness, and quality
• Take ownership of team, managing and mentoring team members toward deliverables and project completion
• Provide technical support to pre-sales and post-sales situations

Qualifications

• 3+ years product management experience
• Developer background and BS in engineering or computer science is highly desired. MBA or other business background a plus
• Successful track record of managing project against deadlines
• The ability to understand customer issues and map high level business issues to the technical solutions
• Strong written and verbal communication skills, to both technical and business audiences
• Ability to handle multiple tasks across multiple disciplines
• Ability to be the primary point of contact with external partners, stakeholders
• Knowledge of Scrum, and JIRA will be helpful

Additional Information

At SquareTrade you'll have access to: 

• Robust medical, dental and vision coverage with generous employer contributions tailored for our diverse workforce
• Inclusive fertility care plan
• 5% company match into 401(k)
• $75 monthly allowance to support self-care and well-being
• Career experience programs, tuition reimbursement and unlimited access to online courses to support your professional growth
• Supportive leave policies including paid parental, grieving and loss, and domestic violence protected leaves
• Flexible paid time off plus a generous holiday schedule
• Paid volunteer time to give back to the community
• Hybrid work arrangements
• $80 monthly internet connectivity stipend
• Reimbursement for in-home office setup
• Various corporate perks and discounts

(Colorado Only) Pursuant to applicable law, SquareTrade estimates the possible compensation for this role, if hired in Colorado, to be within the following range: $125K - $150K.

The Team:  http://www.squaretrade.com/leadership   

SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.  <