Process Innovation & Vendor Relations Analyst

What’s Under the Hood

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock.  You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle. 

That’s Nice, But What’s the Job?

We are seeking a proactive and strategic-minded professional to lead offshore vendor management and drive process innovation initiatives. This unique role is responsible for managing offshore vendor teams, overseeing administrative processes related to vendor operations, and supporting process improvement efforts across the organization. The ideal candidate will be adept at stakeholder engagement, operational efficiency, and fostering collaboration between internal teams and external partners.

Key Responsibilities:

Vendor Management & Operational Support (60%)

· Act as the primary liaison between the company and offshore vendors.

· Oversee administrative functions such as onboarding new team members, provisioning system access, managing invoicing processes, and facilitating vendor requests.

· Evaluate vendor capabilities, negotiate contracts, and manage performance metrics. Ensure alignment between vendor solutions and organizational goals

Process Innovation & Efficiency Improvements (40%)

· Conduct intake meetings with stakeholders to assess business needs and identify opportunities for process enhancement.

· Document, evaluate, and refine existing processes to improve efficiency, accuracy, and scalability.

· Collaborate with internal teams to propose and implement innovative solutions that reduce manual effort and streamline workflows.

· Facilitate knowledge sharing between onshore and offshore teams, ensuring smooth adoption of process improvements.

Required Skills & Qualifications:

· Strong relationship management skills to collaborate effectively with both internal and external stakeholders.

· Strong analytical and problem-solving skills to evaluate processes and identify optimization opportunities.

· Excellent verbal and written communication skills, with the ability to engage diverse audiences.

· Proactive mindset with a high degree of initiative and ownership.

· Adaptability to evolving business needs and changing priorities.

· Experience with contract administration, SLA monitoring, and vendor performance reporting (preferred).

· Experience with process documentation and workflow design tools (e.g., Visio, or similar) (preferred).

· Familiarity with shared services, accounting operations, or enterprise process transformation (preferred but not required).

Educational Background & Experience:

· Bachelor's degree in Business, Operations Management, Finance, or a related field.

· Minimum of 2+ years of experience in vendor management, process improvement, or operations.

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green.  We offer competitive pay across the organization, because, well… money matters!

• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout!
• Give Us a Reason (or not), and We’ll Celebrate.  Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other’s company outside of day-to-day work.
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