Pro Services Manager

Are you bilingual and interested in helping your community improve their home or grow their business? Join our team and help transform new spaces, whether it's a kitchen in a new home where memories will be created with friends and neighbors, or a new addition to keep up with a growing family, etc. We sell projects, not products. Working with everyone from new homeowners to small business owners and professionals, we help bring our customers' goals of how they want to feel in each room to life.

¿Eres bilingüe y te interesa ayudar a tu comunidad a mejorar su hogar o hacer crecer su negocio? Únete a nuestro equipo y contribuye a transformar nuevos espacios, ya sea una cocina en un hogar nuevo donde se crearán recuerdos con amigos y vecinos, o una nueva ampliación para adaptarse al crecimiento de la familia, etc. Nosotros vendemos proyectos, no productos. Trabajando con todos, desde nuevos propietarios hasta dueños de pequeños negocios y profesionales, ayudamos a hacer realidad las metas de nuestros clientes sobre cómo desean sentirse en cada habitación.

PURPOSE
This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales methodologies and building account relationships. Monitor key performance indicators for assigned professional customers, and meet or exceed financial performance to plan by working with the Chief Executive Merchant and Regional Pro Services Manager. Review pertinent Pro customer satisfaction results to understand customers' perspectives, and use the information to drive local decisions and strategies to improve competitive edge.

MAJOR RESPONSIBILITIES

• Prospect continuously for new clients through a variety of techniques, including telephone solicitation, in-store sales and occasional outside sales.
• Maintain current list of all prospects in electronic database as specified by company
• Develop pricing and business development strategies in collaboration with and under the direction of company and/or location management
• Work with company sales, operations and marketing department to focus sales efforts on developed and internet leads and in developing campaigns to maximize sales efforts
• Participate in trade associations, trade shows and assists in other promotional efforts
• Analyze local market to identify market opportunities, prospective companies and associated buyers
• Follow-up on referrals and self-generated leads to identify buyer influences and any timing issues, monitor prospects’ contract calendars, prepare reports on status of leads and other reports as required
• Plan prospect visits with appropriate operations personnel, such as the Regional Pro Service Manager or Chief Executive Merchant
• Make sales presentations to prospective customers
• Solicit orders and process approved services to achieve sales goals
• Meet regularly with new clients to assess level of satisfaction with services and to develop a list of strong referrals
• Develop and submit proposals and responses to RFQs and RFPs issued by prospective clients after obtaining pricing and specifications approval from management as appropriate
• Enhance and maintain business development skills through participating in a variety of training programs as assigned

MINIMUM ELIGIBILITY REQUIREMENTS

• Three years of outside sales experience (Retail industry preferred)
• Demonstrated skills in the areas of sales and business development
• Ability to analyze sales data, develop recommendations and solutions
• Excellent planning, organizational and time management skills
• Ability to interact effectively at all levels and across diverse cultures
• Persuasive communication skills (oral and written) and be able to deliver “executive-level” presentations
• Ability to be an effective team member and handle project assignments responsibly
• Must possess excellent customer service skills and be results oriented
• Ability to multi-task, meet deadlines, and work in a fast-paced environment
• Travel daily throughout the assigned area to call on existing customers and prospect new customers to solicit business.

WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)

• Frequent travel required including air and car travel
• While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

PHYSICAL/SENSORY REQUIREMENTS
Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force