Principal Product Manager

About Paysafe 

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com
 
Are you ready to make an impact and be a part of a team that’s inspired by a unified vision and propelled by passion?

Paysafe is looking for a Principal Product Manager to accelerate growth in the US SMB merchant business.  This role is in the SMB product pillar and is responsible for integrating and launching new features and solutions into market for the Paysafe Business Experience and Business Wallet within the merchant and partner portals. This position requires a broad spectrum of expertise in both card present and card not present payment processing, point of sale, and payment hardware in the SMB space, as well as a working technical knowledge of merchant onboarding, device management, and credit card settlement.

This individual will partner with the sales, pricing, risk, compliance, marketing, legal, privacy and technology teams to drive the merchant and partner projects to completion.  The ideal candidate for this position will lead and influence other groups within Paysafe to build a world class merchant experience for SMB merchants.

 

We are looking for an experienced Principal Product Manager based in Jacksonville, FL.  This role offers a hybrid approach to flexible working, where you will have a blend of in office days and remote working days during the week.

 

Key Responsibilities:

• Work closely with Product and Engineering, driving acceptance testing and production readiness:
• Business Wallet
• Merchant Portal
• Merchant Marketplace
• Mobile Apps

 

• Conduct “golden runs” of software and hardware deployment with ownership of production signoff
• Ensure proper merchant boarding
• Ensure proper processing configuration at gateways and processors
• Ensure proper device deployment
• Validate merchant golden run: device unboxing, POS activation, payment processing, and settlement
• Validate business wallet golden run: wallet creation, settlement to wallet, transfer for bank account, all money movement features

 

• Own the hardware device strategy and estate
• Manage certified device payment apps and firmware
• Manage end of sale, end of life, and end of support for supported devices
• Manage new device strategy and implementation
• Evaluate new hardware and estate management from potential hardware partners

 

• Merchant Point of Sale Subject Matter Export
• Become definitive authority on the features and functionality of supported POS solutions
• Recommend commercialization of add-on products, modules, and features of supported POS partners
• Evaluate new POS solutions from partners as potential products to resell

 

• Conduct product commercialization training for sales, operations, marketing and other stakeholders
• New products launched at Paysafe
• Add-on features, modules, and value-added services of existing products
• New features, modules, and products of supported POS solutions

 

Qualifications & Skills:

• Bachelor’s degree in Business, Economics, Engineering, Computer Science or a related field, or experience in lieu of degree required; Master’s degree preferred but not mandatory.
• 8+ years of product