Presales Solutions Architect

Hi, I'm James Walsh, Director of Solutions at Customer.io!

We're looking for someone to join our team who is passionate about problem-solving and enjoys talking to prospective customers. This role will be a fundamental part of our solutions team. You will be responsible for bridging the technical gap between qualified prospects' needs and our business.

As a Solutions Architect, you will be solely focused on supporting our sales team in closing premium deals while simultaneously ensuring Leads are confident in their buying decision to make the switch to Customer.io. You'll work directly with our Account Executives and Sales Enablement Team as a technical resource and product expert. You will be on the frontline, answering technical questions and delivering custom solutions for integrations and core use cases. Advocating for qualified Leads and ensuring the best path for success will be your responsibility.

To get there, you'll need an understanding of the customer's concerns, pain points, and desires. The team will rely on you for your support and empathetic guidance throughout the sales process. The responsibilities of this role are essential for acquiring new premium customers and building confidence in our solution.

Some things you'll do...

• Assist our team of Account Executives with technical pre-sales calls, emails, and thought leadership
• Build and document proofs of concepts in the Customer.io platform for customer use cases
• Articulate and present your ideas and recommendations to prospective customers evaluating Customer.io through written and video formats
• Work with the Customer Success team to ensure a smooth transition (on behalf of the customer) from pre to post-sale
• Contribute to improvements of the Sales-owned demo account(s) to suit the sales teams' current strategic objectives
• Creating collateral, documentation, and other technical sales materials as needed
• 75% of your time will be spent working on deals
• 25% of your time spent will be creating collateral and documentation for the team

We're looking for someone with...

• Baseline Requirement: 2+ years of experience in roles that require technical expertise, customer interaction, and problem-solving skills.
• Ideal Profiles: We are open to candidates who have:
  • Sales Experience: Background in sales with a demonstrated technical aptitude and the ability to learn and convey complex technical concepts.
  • Marketing Automation: Experience working with marketing automation platforms, preferably within a SaaS environment.
  • Hybrid Experience: A combination of the above, demonstrating technical knowledge, customer interaction skills, and problem-solving abilities.
• The availability to support typical working hours (around 8 am to 5 pm) within EST or GMT-5
• Can communicate technical ideas to both technical and non-technical prospects (verbal and written format)
• Initiative to research, plan, and execute projects from start to completion
• Strategic decision-making ability that is thoughtful and empathetic
• Understanding of sales processes and awareness of sales strategy
• Experience working for a SaaS company or with a marketing automation platform
• A basic understanding of Computer Science Principles
• Familiarity with NoSQL data structures and RESTful applications
• Experience working with templating languages like Liquid, Handlebars, or Jinja

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

Customer.io is committed to providing highly competitive cash compensation, equity, and benefits. We are offering a starting salary of $120,000 base USD (or equivalent in local currency). 

Benefits at Customer.io include:

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for