Platform Administrator, Senior

Your Role

The Product Platform team is looking for a Senior Platform Administrator to assist with the admin configuration and analysis as changes are needed to the platform modules that support benefit coding and product management to support the Behavorial Health benefits. The Senior Platform Administrator will report to the Senior Manager. In this role you will be working with cross functional stakeholders, gather requirements and complete analysis, and complete administrator level configuration of the platform to support the business needs.

Your Work

In this role, you will:

• Lead the analysis of hard to complex business level requirements/user stories to translate into platform solutions and configuration with limited or no supervision
• Provide input in cross-functional sessions to assess requirements and propose out-of-the-box platform solution options. Ensure traceability of solutions back to performance goals and metrics
• Define and configure prototype solutions
• Responsible for configuration and quality assurance of low to moderately complex solutions using best practice and low-code platform configuration
• Facilitate troubleshooting, root cause analysis, and issue resolution to meet SLAs
• Act as the liaison between IT and business areas in support of extensions and service packs
• Provide platform administration to support day-to-day operations including end user support. user access management. system configuration. and platform performance in partnership with IT
• Support the efforts of Internal Audit and Compliance with regards to their requirements from the supported platforms
• Continually evaluate and analyze systems applications and make recommendations for improvements and modifications to ensure optimum functioning of implemented systems

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience and a minimum of 5 years of prior relevant experience
• Requires advanced knowledge in one or more software platforms and domains (e.g. Salesforce, Facets, Pega) 
• Requires experience in platform administration, solutioning, configuration, product management or technology implementation using agile development life cycle (SDLC) protocols
• Experience with agile methodologies and release tools preferred
• Experience with data analytics preferred