Jobs and Careers
UN
Patient Care Coordinator
University of the PacificSan Francisco, United Statesfull_timeVerifiedPosted 2 Jun 2026
About the role
Position Information
Job Title
Patient Care Coordinator
Union Level
V
Department
Department of Pediatric Dentistry
Campus
San Francisco
Posting Number
201304119P
Full or Part Time
Full Time
Number of Months
12
Work Schedule
Monday through Friday, 7.5 hours per day; 37.5 hours per week.
Position End Date
Open Date
08/12/2025
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
For Applicants Seeking Job Opportunities within the University
Internal: Internal applicants will be considered within the first five (5) business days of the posting period.
External: External applicants will be considered on the sixth (6) business day of the posting period.
Sponsorship
Internal: Internal applicants will be considered within the first five (5) business days of the posting period.
External: External applicants will be considered on the sixth (6) business day of the posting period.
This position is not eligible for a visa sponsorship now or in the future.
Position Summary Information
Primary Purpose
Under the general supervision of the Pediatric Clinic Manager, performs various administrative duties, including patient intake, maintaining accurate dental, medical, and insurance records, scheduling appointments, and coordinating hospital cases and patient management functions.
Essential Functions
1. Greet patients courteously and ensure all necessary documentation is updated and accurately filed in patient charts.
2. Prepare and maintain pre-registration intake forms, referrals, and reports as required for patient accounts, in compliance with clinic policies.
3. Maintain accurate and current patient records, including contact information, insurance updates, and oral/medical health documentation, to support efficient appointment scheduling.
4. Schedule and confirm patient appointments, respond to telephone inquiries from legal guardians, and coordinate communication with dental and medical providers.
5. Verify and reconcile patient insurance coverage and financial balances before scheduling appointments.
6. Confirm insurance benefits during each patient visit and update records as necessary. Digitize and enter all relevant patient documentation into the electronic health record system.
7. Coordinate internal and external hospital cases, ensuring timely and confidential transfer of patient information across institutions.
8. Audit and maintain patient account balances monthly and follow up with legal guardians regarding outstanding payments. Assist with chart locks and billing issues.
9. Run monthly reports for accounts and contact patients to collect past due payments and process return statements; review delinquent account report to determine collection proceedings.
10. Alert clinic staff, management regarding required missing documentation or other alerts on the patient account.
11. Respond to patient inquiries regarding their account in a timely manner, refer patient issues and concerns related to treatment cost to the clinic manager as needed.
12. Process student seminar cases weekly and provide administrative assistance to faculty for pediatric seminar-related tasks.
13.Participate and lead daily clinic huddle; provide information to students, faculty and staff regarding relevant clinic, patient, or account information.
14. Provide coverage for other front office staff as necessary
15. Perform all other duties as assigned by the Clinic Manager, and Department Chairperson.
Minimum Qualifications
2. Prepare and maintain pre-registration intake forms, referrals, and reports as required for patient accounts, in compliance with clinic policies.
3. Maintain accurate and current patient records, including contact information, insurance updates, and oral/medical health documentation, to support efficient appointment scheduling.
4. Schedule and confirm patient appointments, respond to telephone inquiries from legal guardians, and coordinate communication with dental and medical providers.
5. Verify and reconcile patient insurance coverage and financial balances before scheduling appointments.
6. Confirm insurance benefits during each patient visit and update records as necessary. Digitize and enter all relevant patient documentation into the electronic health record system.
7. Coordinate internal and external hospital cases, ensuring timely and confidential transfer of patient information across institutions.
8. Audit and maintain patient account balances monthly and follow up with legal guardians regarding outstanding payments. Assist with chart locks and billing issues.
9. Run monthly reports for accounts and contact patients to collect past due payments and process return statements; review delinquent account report to determine collection proceedings.
10. Alert clinic staff, management regarding required missing documentation or other alerts on the patient account.
11. Respond to patient inquiries regarding their account in a timely manner, refer patient issues and concerns related to treatment cost to the clinic manager as needed.
12. Process student seminar cases weekly and provide administrative assistance to faculty for pediatric seminar-related tasks.
13.Participate and lead daily clinic huddle; provide information to students, faculty and staff regarding relevant clinic, patient, or account information.
14. Provide coverage for other front office staff as necessary
15. Perform all other duties as assigned by the Clinic Manager, and Department Chairperson.
Knowledge of:
1. Principles and best practices of dental record keeping and patient information management
2. General office methods, administrative procedures, and front-desk operations
3. Common dental terminology, procedures, and treatment planning
4. Dental insurance processes, including treatment coding, billing policies, and claims submission
5. Hospital case coordination, including referral procedures and interdepartmental communication
6. Basic principles of reading and interpreting patient account balances and ledgers
7. Basic understanding of dental terminology and radiographs
8. Intermediate level of experience with Excel, Word, OneNote, SharePoint, OneDrive, Zoom, Microsoft Teams and Outlook.
Ability to:
1.Prepare, maintain, and update patient records in compliance with HIPAA and institutional privacy regulations
2. Accurately verify insurance eligibility, benefits, and authorization requirements
3. Communicate effectively and compassionately with patients, legal guardians, providers, and institutional partners
4. Serve as a liaison between the University, external hospitals, and families to support seamless care coordination
5. Manage multiple administrative tasks efficiently while maintaining accuracy and attention to detail
6. Use electronic health record (EHR)
1. Principles and best practices of dental record keeping and patient information management
2. General office methods, administrative procedures, and front-desk operations
3. Common dental terminology, procedures, and treatment planning
4. Dental insurance processes, including treatment coding, billing policies, and claims submission
5. Hospital case coordination, including referral procedures and interdepartmental communication
6. Basic principles of reading and interpreting patient account balances and ledgers
7. Basic understanding of dental terminology and radiographs
8. Intermediate level of experience with Excel, Word, OneNote, SharePoint, OneDrive, Zoom, Microsoft Teams and Outlook.
Ability to:
1.Prepare, maintain, and update patient records in compliance with HIPAA and institutional privacy regulations
2. Accurately verify insurance eligibility, benefits, and authorization requirements
3. Communicate effectively and compassionately with patients, legal guardians, providers, and institutional partners
4. Serve as a liaison between the University, external hospitals, and families to support seamless care coordination
5. Manage multiple administrative tasks efficiently while maintaining accuracy and attention to detail
6. Use electronic health record (EHR)
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