Patient Billing Supervisor

OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision.

Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve.

Job Description:

The Patient Billing Supervisor oversees the teams involved with patient balances. This position manages the Pre-Collection team as well as the team taking incoming patient phone calls about their financial experience at UUG practices. 

Primary Duties & Responsibilities: 

Management/Supervision 

• Assists Manager with direct oversight of the Pre-Collection and Patient Accounting team members and providers leadership support for the team’s performance and development, including performance feedback.  

• Assist with qualified team members onboarding, serving as a catalyst and mentor to motivate productivity, innovation, high employee morale, and commitment to the organization.  

• Assures that all medical collection practices comply with corporate policies, procedures, and relevant regulations and standards, including Federal, State, and insurance regulations. 

• Assist with the oversite of the Pre-Collection process, which involves calling patients to pre-collect the estimated patient responsibility for upcoming procedures and injections.  

• Respond to inquiries/escalations pertaining to patient invoices and/or estimate concerns. 

• Assist with the oversight of the posting of balances in the billing system for the sites to collect at time of service.  

• Assists with monitoring call volumes for the Patient Accounting team and modifies employee schedules as necessary.  

• Coordinates all collection agency efforts to accurately charge and collect for services provided to patients paying for their care. 

• Addresses all patient complaints as necessary and responds to written complaints, reviewing all the facts to ensure any gaps in the process are corrected going forward.  

• Takes incoming calls when the team is short-staffed or call volume is outside the expected service level.  

• Works cross-functionally with all departments to build and drive organizational strategies.     

• Performs oversight of other duties assigned to the Patient Accounting Team and/or Patient Pre-collections team.  

Strategic Planning 

• Reviews current processes and workflows and makes recommendations for needed changes for more efficient and productive results and ensures