Patient Activation Specialist

Across the United States, 6 in 10 adults – or 133 million Americans, live with one or more chronic conditions. Chronic disease is today’s leading cause of death and disability in the US and the leading driver of the nation’s $4.1 trillion in annual healthcare costs. Patients who live with chronic conditions require far more touch points than our primary care physicians have time to deliver and the result is countless health emergencies and costly ER visits that could be prevented. Workforce shortages and lack of technologies make it difficult to give patients the attention they need. 

At Cadence, our mission is to deliver life-changing care to over one million patients living with chronic disease by the end of the decade. We mitigate the impact of chronic disease by using technology and a world-class clinical team to remotely monitor, manage, and support patients at home. Together with our growing network of health system partners, we deliver guideline-directed care to tens of thousands of patients today while producing best-in-class clinical outcomes. 

The Cadence Health team is seeking a motivated and empathetic Remote Patient Activation Specialist to join our team. The primary responsibility of this role is to assist patients in activating their monitoring devices and to provide troubleshooting support for any errors or technical issues. The ideal candidate will possess excellent communication skills, a passion for healthcare, proven sales and customer service experience, and the ability to overcome objections during the activation process.

Working Hours: Monday - Friday 8 a.m. to 5 p.m. in Mountain, or Central Time.

WHAT YOU’LL DO:

• Support patients by assisting them in activating their remote monitoring devices via phone, including blood pressure cuffs, weight scales, and blood glucose meters.
• Provide step-by-step instructions to patients on how to set up and use their devices effectively.
• Address any objections or concerns that patients may have during the activation process.
• Troubleshoot technical issues or errors encountered by patients, ensuring a smooth activation experience.
• Collaborate with healthcare providers and other Cadence team members to resolve complex technical issues and ensure patient satisfaction.
• Maintain accurate records of patient interactions and device activation status.
• Promote patient engagement with Cadence devices to ensure long-term program success.
• Assist with ad hoc projects at the discretion of team leadership.

WHAT YOU’LL NEED:

• At least two years of experience in sales or customer service roles, preferably within the healthcare industry.
• Proven track record of delivering exceptional service to Medicare patients or members.
• Excellent verbal and written communication skills, with the ability to effectively address objections.
• Bilingual in English and Spanish is preferred.
• Consistent achievement of performance metrics and goals in prior roles.
• A compassionate approach to patient care and a genuine desire to help others.
• Ability to explain technical concepts in a clear, patient-friendly manner.
• Tech-savvy, with proficiency in Mac products and various software tools.
• Strong multitasking skills, with the ability to manage multiple patient activations simultaneously.
• Stable and reliable internet connectivity, with a required speed test to verify performance before the interview process.

WHO WE ARE:
At Cadence, we care. We care for patients in their homes seamlessly using technology. We deliver personalized, accessible care that makes a meaningful impact on patients’ health. We believe that all chronic disease patients - regardless of zip code - deserve access to the best possible care.

Care is at the core of everything we do.The most important people at Cadence are the people who take care of our patients, our caregivers: nurse practitioners, registered nurses, medical assistants, patient success coordinators, and more. The patient-centric team at Cadence is reliable, responsive, warm, and knowledgeable. We hold ourselves to a high bar to deliver a memorable patient experience; a level of care that we all want for our own family members.

At Cadence, unlike most traditional healthcare settings, things change rapidly and that necessitates employees who embrace technology and are committed to helping build an even better service for patients and partner providers than we have today. If you are passionate about putting patients first and changing the way care is delivered in America, join us at Cadence! Together, we’ll make a meaningful impact on the lives of those we serve.

WHAT YOU’LL GET:
Cadence recognizes the unique needs of its diverse, distri