Partner Success Manager

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.

Position Summary

Casago is seeking a highly motivated and owner acquisition savvy Partner Success Manager to drive the success of new Casago partners. The ideal candidate will bring deep experience with the steps involved to help a franchise owner grow their business by acquiring new owners and familiarity with key Property Management Systems, particularly Streamline and/or Guesty.If you are looking for the opportunity to help scale and develop a newly created role inside of one of the fastest growing Vacation Rental Companies we want to hear from you! As a seasoned Account Manager, you enjoy getting to know your client, implementing systems, processes. You thrive on executing and measuring results and have a passion around driving results for our Partners success. Collaboration is a strength and you excel in working among cross divisional teams focused on a common goal -- clients’ success and a seamless, world class experience.

This position in 100% remote. Ability to work from home and resides in one of the followings states: AK, AL, AZ, CA, CO, DE, FL, GA, HI, ID, IL, IN, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, or WY

What you'll do

• Identify opportunities for operational process improvement across each individual franchise partner’s business
• Act as the primary Casago International point of contact and advocate for each assigned partner
• Track partner growth and performance via KPI measurements
• Ensure compliance around Casago standard operating procedures and encourage adoption of cultural standards
• Build and maintain solid relationships with suppliers and vendors and manage communication with Franchisees
• Conducting regularly scheduled L10 Meetings with franchise partners to address issues and plan next steps.
• Be able to provide in-depth guidance on tools, systems and resources provided by Casago
• Stay updated on industry trends, regulations, and best practices, and share relevant information with franchise partners to help them stay compliant and informed.
• Conduct in-person visits to franchise locations to assess performance, provide feedback, and ensure compliance with Casago’s standards and procedures
• Guide franchise partners in their development of business strategies, ensuring alignment with Casago’s overall goals and best practices.
• Provide coaching and training on standard operating procedures as supported by the operations manual
• Keep detailed and up-to-date records of interactions, performance metrics, and other relevant information for each partner franchise, ensuring that all data is logged accurately.
• Support partners' operational excellence through effective use of Property Management Systems (PMS), particularly Streamline and/or Guesty.
• Provide strategic guidance to partners, including best practices related to owner acquisition and sales.
• Analyze/teach strategies to attract new property owners into the existing portfolio.

Skills you'll need

• Exceptional account management skills and a clear view on what constitutes excellent customer service
• Exceptional project management skills. Proven ability to multitask and manage multiple moving pieces at a time while paying strict attention to detail
• Demonstrated ability in learning new software programs and identifying opportunities to maximise the platforms full potential
• 3+ years of account management and/or success management experience working with Property Management Systems (PMS)-Streamline and/or Guesty experience strongly preferred.
• Experience identifying and defining owner types and persona  and coaching on outreach strategies.
• Ability to travel up to 50%

Compensation:

• $67000 - $77000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location. 
• More benefits and company perks information below.

What you’ll get

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retir