Partner Operations Manager, Users and Products, Gemini

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in a project/program management, consulting, or client facing role.

Preferred qualifications:

• Experience working with projects spanning multiple product areas, functions and teams.
• Experience ensuring adherence to organizational policies and external regulations.
• Experience engaging and collaborating with stakeholders, including partner engineers, product managers, engineers, and operations teams and influence decisions.
• Understanding of project management methodologies and tools, and data privacy, security, and compliance principles.
• Ability to manage multiple projects concurrently, prioritize effectively, and deliver results in a changing environment with little guidance and attention to detail.
• Ability to analyze problems, identify root causes, and propose effective solutions.

About the job

At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.

gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.

The Partner Operations Manager role in our technical team, requires a unique blend of problem-solving skill, cross-functional collaboration, and the ability to build vendor-workflows from the ground up in a changing environment. It is process oriented, with a core focus on vendor management, team enablement and on ensuring that partner-driven programs are executed efficiently and scalably.

In this role, you will be the central point of contact between the gUP Gemini Partner Engineers and technical support vendors. You will help design, implement, and optimize the operational frameworks that govern Gemini App partner engagements. You will also drive the long-term success of our partner program and will play a critical role in partner expansion and scaling. You will lead key team-enablement projects that directly impact our Objectives and Key Results (OKRs). You will also surface process improvements that enhance internal operations, and improvements to the partner experience on Gemini App.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

The US base salary range for this full-time position is $137,000-$200,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

In this role, you will be the central point of contact between the gUP Gemini Partner Engineers and technical support vendors. You will help design, implement, and optimize the operational frameworks that govern Gemini App partner engagements. You will also drive the long-term success of our partner program and will play a critical role in partner expansion and scaling. You will lead key team-enablement projects that directly impact our Objectives and Key Results (OKRs). You will also surface process improvements that enhance internal operations, and improvements to the partner experience on Gemini App.

Responsibilities

• Provide operational support for Gemini App partner work by managing vendors and overseeing project execution, quality control, and adherence to defined standards. Identify and implement workflow improvements. Build playbooks to translate business requi