Operations Specialist - Funds Transfer Payment Processing

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Ops Specialist- FT Pay Proc: responsible for the processing of manually initiated wire transfer instructions as well as repairing electronic instructions that do not straight through process.  These wire transfer may be in USD or a foreign currency. The position entails understanding industry wide payment formatting conventions (SWIFT) as well as BBH’s own processing systems and requirements.  The specialist will need to be able to interpret instructions in order to differentiate between the various types of money movements (ex. payments from expects). Timeliness and accuracy are key traits needed to succeed in this position. 

Responsibilities

Process Transactions

• The specialist will use Keystone to process instructions received via fax. Since all transactions require duality, they will either be the person entering the item or verifying the item in Keystone.
• The specialist will also need to continuously go into repair queues within Keystone to fix items which did not STP and enable them to be processed by the system. Similar to fax instructions, the specialist will either be the person repairing the item or verifying the item.
• The specialist will be required to interpret fax instructions as they are received in various formats in order to be able to process them in Keystone. Not only do clients use different fax templates, but the specialist will need to be able to identify between payments, book transfers, expects and amendments. They will need to be able to accurately pull information from the fax. These faxes range from straight forward with little interpretation needed to complex where a knowledge of other departments or industry practices may be needed.
• The specialist must be able to work in a team environment as all instructions require two people to complete the item. Communication within the group is key in order to get instructions processed before market deadlines.
• While the specialist may concentrate on either USD transactions or non-USD transactions most of the time, they will need to be flexible as resources are moved around to accommodate volumes and ensure items are processed in timely manner.
• The specialist must process items accurately (i.e. no errors) and within established timeframes to be successful.

Sanction Screening

• Within Fircosoft, the specialist will need to review transactions and determine if the item should be referred to Compliance or if it is a false hit within regulatory requirements.
• The specialist needs to ensure that transactions are reviewed in a timely manner but without sacrificing quality or putting the firm at risk.

Problem Resolution

• When unclear instructions are received via fax or electronically within Keystone, the specialist should research the item and look to resolve the issues.
• The specialist should feel comfortable escalating items to their supervisor as appropriate in order to reduce risk and ensure the correct steps are taken to resolve the issue.

Communications

• From time to time, the specialist will receive emails or phone calls from other BBH departments. They need to communicate professionally and provide quality answers.

Process Improvement

• Specialists should question inefficient processes and make recommendations to their supervisor on how to improve the process.

Risk & Control

• All specialists must adhere to firm policies particularly those related to Funds Transfer and department procedures.

Education and Qualifications

• BA/BS degree or equivalent work experience
• Demonstrated PC skills
• Ability to identify, escalate and resolve a problem
• Ability to communicate professionally through effective verbal and written sills
• Ability to work in a team environment
• Ability to meet deadlines and work under pressure
• Ability to multi-task

Salary Range

$55K to $60K

BBH’s compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recogn