Operations Manager, SoHo - Diesel

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

Position Summary

The Operations Manager is responsible for the day-to-day operational excellence of a Diesel retail store, ensuring seamless and branded customer experience while driving efficiency across all in-store functions. This role partners closely with the Store Manager and cross-functional teams to execute operational standards, manage inventory, maintain compliance, and develop a high-performing store team. The ideal candidate is a hands-on leader who thrives in a fast-paced retail environment and leads by example on the floor. They will foster an inclusive, high-energy team culture aligned with Diesel's values and people-first philosophy.

Responsibilities

• Oversee and manage all daily operational functions including opening and closing procedures, cash management, and store readiness.
• Ensure consistent execution of company operational standards, visual merchandising guidelines, and brand presentation.
• Lead the coordination of store scheduling, floor coverage, and task delegation to maximize productivity and service levels.
• Manage the store's physical environment, including safety compliance, maintenance requests, and housekeeping standards.
• Serve as Manager on Duty (MOD) as needed, making real-time decisions to support the business and team.

• Oversee receiving, processing, and accurate placement of merchandise in compliance with company procedures.
• Manage cycle counts, inventory audits, and reconciliation processes to maintain inventory accuracy.
• Partner with Retail Operations and Store Manager to identify shrink risks and implement corrective measures.
• Monitor and manage supply and fixture inventory levels to ensure operational continuity.

• Recruit, onboard, and train store associates in operational processes, systems, and customer service standards.
• Provide ongoing coaching, feedback, and performance management to support associate development and accountability.
• Foster an inclusive, high-energy team culture aligned with Diesel's values and people-first philosophy.
• Conduct or support performance reviews, corrective action processes, and recognition programs.

• Champion a service culture that consistently delivers an exceptional, on-brand experience for every customer.
• Address and resolve escalated customer concerns promptly and professionally.
• Identify and implement opportunities to enhance the in-store experience through operational improvements.

• Support the Store Manager in managing controllable expenses, including payroll, supplies, and shrink.
• Monitor key operational KPIs (units per transaction, shrink rate, payroll, etc.) and drive action plans where needed.
• Prepare and communicate operational reports, including inventory results, audit outcomes, and compliance metrics.
• Assist in budget planning for operational needs including supplies, repairs, and store maintenance.

• Identify and resolve any presentation or compliance issues proactively and with a sense of urgency.

• Ensure adherence to all federal, state/provincial, and local employment laws, safety regulations, and company policies, including applicable requirements across U.S.
• Maintain a safe work environment by enforcing safety protocols and conducting regular assessments.
• Complete required compliance training and ensure team members are current on all mandatory trainings.
• Ensure meticulous organization of back of house areas, stockrooms, merchandise and cash desks
• Oversee merchandise movement including inbound, outbound, transfers and PR pulls in compliance with company procedures.
• Develop and implement inventory management strategies to optimize stock levels, minimize stock losses and shrinkage.
• Ensure that all IT equipment is working properly and store support tickets are opened as need