Work Control Coordinator, Service Request Operations

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

JOB SUMMARY
UT Southwestern is actively seeking an experienced Work Control (Service Request) Coordinator to join our Service Request Operations (SRO) team. We are looking for someone with experience coordinating, monitoring, and expediting work orders related to facilities maintenance service requests, with a minimum of six (6) months experience working in a computerized maintenance management system. As a Work Control Coordinator, you will work under minimal supervision to communicate and coordinate information about work orders, personnel, materials, and time to accomplish project work and facility maintenance on a priority basis.

Work Location: Dallas Campus (P Building); 100% onsite - remote work not available.

Shift Requirement: Monday through Friday, 7:30 AM to 4:30 PM


EXPERIENCE AND EDUCATION
Required

• Education
  • High School Diploma or GED
• Experience
  • Six (6) months of experience working with an automated or computerized maintenance management system
  • May consider education in lieu of experience.

Preferred

• Experience
  • 1 year of experience

***INCLUDE ALL RELEVANT WORK EXPERIENCE ON UPDATED RESUME WITH APPLICATION SUBMISSION***

JOB DUTIES

• Daily and constant review of work orders for proper distribution, accurate coding, and prioritization.
• Receives workload via email and phone calls.
• Assists Facilities Management supervisors in scheduling work orders.
• Updates work order statuses and closes work orders.
• Coordinates and plans material on work orders and orders materials for Facilities Management personnel as needed.
• Runs standard and ad hoc queries and creates work order reports.
• Coordinates, monitors, and expedites work order backlog.
• Assists and/or coordinates special projects as assigned.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.