Operations Director - FamilyMatters

Job DetailsJob Location: King Of Prussia, PA 19406
Position Summary

This role is responsible for the day-to-day operations of the FamilyMatters office, ensuring that service delivery, financial stewardship, facilities management, and regulatory compliance all operate smoothly and in alignment with JAFCO's mission, policies, and standards. The Operations Director frees the Executive Director to focus on external leadership, fundraising, and strategic relationships by providing rigorous internal management across all operational functions. The Operations Director also supports community engagement and fundraising initiatives by helping to position FamilyMatters as a visible and trusted resource within the community. This position works closely with the Executive Director, Clinical Supervisor, Director of Development, JAFCO's central operations and accounting teams, and the FamilyMatters Board of Trustees.

Role and Responsibilities

Job responsibilities include, but are not limited to, the following;

Day-to-Day Operations Management

Provide oversight and coordination for all day-to-day operational functions at the FamilyMatters office, ensuring service delivery is performed in alignment with agency mission, policy and procedure, safety standards, and ethical standards
Ensure physical facilities are functional, safe, clean, and operational at all times; coordinate maintenance, repairs, and vendor relationships
Serve as the primary point of accountability for compliance with agency operational policies, PA and NJ regulatory requirements, and applicable licensing standards
Oversee office systems, technology, equipment, and supplies to ensure staff have the tools needed to do their work effectively
Report on all safety-related incidents as required and ensure proper documentation and follow-up

Financial Management & Reporting

Monitor that all programs are operating within annual budgetary guidelines; identify variances and take or recommend corrective action to stay within budget
Collaborate with JAFCO's accounting office to ensure financial information is up-to-date and accurate
Prepare regular operational and financial reporting for the Executive Director and the FamilyMatters Board of Trustees, covering program status, budget performance, operational needs, and key metrics
Support the Executive Director in budget development and long-range financial planning

Program Operations & Compliance

Collaborate with the Executive Director and Clinical Supervisor in the development and implementation of new FamilyMatters programming, ensuring operational infrastructure is in place to support program launches
Coordinate internal and external research and evaluation efforts to track program effectiveness, impact, and client satisfaction; prepare related reports for leadership and funders
Ensure services and funding relationships are robust enough to meet or exceed strategic goals and objectives
Support the Director of Grants and Partnerships in tracking grant deliverables, reporting deadlines, and compliance requirements
Partner with the Director of Development on event logistics, donor data management, and operational support for fundraising activity
Any other reasonable duties assigned by supervisor

Development & Community Partnerships

Support community engagement initiatives by representing FamilyMatters at local events, networking opportunities, and strategic partnership meetings to enhance program visibility and community relationships 
Collaborate with the Executive Director and Director of Development to identify operational opportunities that support fundraising efforts, including site visits, donor tours, and community-based initiatives 
Serve as an organizational ambassador, fostering relationships with community stakeholders, service providers, and partner agencies to strengthen referral networks and community presence
Qualifications
Competencies

Organizational leadership and operational systems thinking
Financial management and budget oversight
Project and construction management
Human resources and staff supervision
Professionalism, critical thinking, teamwork, and discretion
Strong written and verbal communication skills
Technology proficiency including Microsoft Word, Excel, and database/operations systems
Cultural competence and a commitment to FamilyMatters' values of equity and barrier-free service

Qualifications and Education Requirements

Bachelor's degree required; master's degree in business administration, nonprofit management, public administration, or a related field preferred
Minimum of five years of experience in an operations or organizational management role, preferably in a nonprofit or human services setting
Demonstrated experience supervising staff and managing organizational operations
Experience managing facility projects, renovations, or relocations strongly preferred
Strong financial management skills, including bu