Operations Center Technician

Department

OPS ITS - Computer Operations

About the Department

ITS collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services.   We provide secure, stable, and reliable infrastructure and applications to support the mission of the University.   We support and enable faculty research and teaching with the effective use of technology.   We simplify the technology experience for faculty, students, alumni, and staff, and we ensure technology is mobile-friendly and accessible.   We identify, manage, and mitigate the technology risks of the University.  

Job Summary

The Operations Center Technician supports the daily monitoring and operation of the University’s enterprise systems and data center environments. Under close supervision, this role performs foundational technical tasks related to mainframe systems, servers, networking, and critical infrastructure. The technician monitors system activity, responds to alerts and service requests, documents operational performance, and escalates complex issues as needed. This role serves as a front-line liaison for faculty, staff, and students, delivering responsive, customer-focused technical support while developing core technical competencies in systems monitoring, troubleshooting, and operational support.

Responsibilities

• Monitors and controls Windows/Linux servers, networking equipment, and peripheral devices. 
• Performs routine system checks and documents machine performance and production reports. 
• Triage and resolves common technical issues; escalates complex issues to senior team members. 
• Responds to service desk calls and generates/assigns work tickets. 
• Monitors environmental systems including CRAC/CRAH units, UPS systems, and temperature sensors. 
• Assists with diagnosing and troubleshooting hardware, software, and connectivity issues. 
• Performs basic administrative tasks across network, Windows, and UNIX platforms. 
• Maintains accurate documentation of operational activities and incidents. 
• Under close supervision, conducts basic technical processes within a limited scope to monitor and control mini or mainframe computers and peripheral equipment, such as printers, tape, and disk drives by operating the central console or on-line terminals. 
• Resolves common and straightforward deficiencies while escalating irregular issues to more senior team members. 
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

Work Experience:

Minimum requirements include knowledge and skills developed through < 2 years of work experience in a related job discipline.

Certifications:

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​Preferred Qualifications

Education:

• Associate degree in a related technical field or equivalent experience.

Experience:

• Minimum one (1) year of experience in a related technical, IT support role, or customer service role.
• Strong problem-solving and communication skills.
• Demonstrated customer service skills.

Preferred Competencies

• Respond to Service Desk calls and manage tickets.
• Monitor and respond to environmental alarms.
• Monitor campus networks and phone systems.
• Respond to Building Automation System alerts.
• Operate high-speed printers.
• Perform basic administrative tasks.
• Work independently with limited supervision.

Working Conditions

• Hybrid, onsite and remote as needed.
• Standard offic