Operations Aide (Temporary Non-Exempt)

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title

Operations Aide (Temporary Non-Exempt)

Job Profile Title

Temporary Employee - Non-Exempt

Job Description Summary

Centered around the Houston Hall student center, Perelman Quadrangle is a collection of facilities and common space utilized by the Penn community and its guests. Our spaces include Houston Hall, Irvine Auditorium, Iron Gate Theatre, the ARCH, and Penn Commons, with additional support for other campus spaces and classrooms.

Operation Aides work primarily in the Houston Hall student center and Irvine Auditorium. This position shifts between job duties on a day-to-day basis. It may serve as event service staff, usher, house manager, or take on customer service and administrative duties as directed by the assistant building managers. Operation Aides are cross-trained so that they can assist with the smooth operation of Perelman Quadrangle facilities and provide a variety of event support services.

This is a part-time, temporary, non-exempt position with a schedule of approximately 22-28 hours per week.

Job Description

The Operation Aide must be flexible to accommodate the event schedule and daily operations of the Perelman Quadrangle facilities and performing arts spaces. Job duties include:

• Event Services: set up banquet and meeting spaces to client specifications, maintain the cleanliness of work areas, assist with moving boxes/packages, and serve as a liaison to event clients,
• Serve as frontline customer service representative to Penn students, staff, faculty, and visitors;
• Greet guests; serve as a resource for events, building, and campus information and provide excellent customer service,
• Assist with the general operation and administration of Perelman Quadrangle facilities as needed,
• Additional duties as assigned.

Qualifications

• Customer service experience and basic computer skills required
• Ability to work a varied schedule required; Perelman Quadrangle's regular hours include early mornings, nights, and weekends
• All job duties require attention to detail and a desire to improve service levels constantly
• The successful candidate will work well both independently and as part of a team
• Experience in facilities, events, or front-of-house management preferred