Onsite Desktop Support Technician

Job Title: IT Support Technician – Onsite
Location: Butler, Indiana (Client Site)
Company: MCPC
Schedule: Monday to Friday, 8:30 AM – 5:00 PM
Employment Type: contract through end of year

Overview:

MCPC is seeking a dedicated and customer-focused IT Support Technician to provide Tier 1 technical support at our client’s manufacturing facility in Butler, Indiana. This is a fully onsite role supporting end users in a dynamic shopfloor and office environment.

Key Responsibilities:

• Provide Tier 1 support for hardware and software issues, ensuring timely resolution and excellent customer service.
• Perform system migrations from Windows 10 to Windows 11.
• Manage ServiceNow tickets and maintain accurate computer inventory records.
• Handle Active Directory objects including user accounts, groups, and permissions.
• Install and replace computers on the shopfloor, ensuring minimal disruption to operations.

Required Skills & Experience:

• Proficiency in Windows 10/11 operating systems.
• Strong working knowledge of Office 365 applications.
• Experience with Active Directory administration.
• Familiarity with ServiceNow is a plus.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Excellent communication and problem-solving skills.

Additional Information:

• This role requires physical presence at the client site five days a week.
• Candidates must be comfortable working in a manufacturing environment and interacting with shopfloor personnel.