Office Services Specialist

Title: Office Services Specialist

State Role Title:  Administrative & Office Specialist II

Hiring Range: $37,066-$42,277.00

Pay Band: 2

Agency: Virginia Department of Health

Location: VIRGINIA BEACH HQ

Agency Website: virginia.jobs.gov

Recruitment Type:

Job Duties

Do you enjoy working with the public? The Virginia Beach Department of Public Health is seeking an individual with excellent interpersonal skills to work in a friendly, fast-paced medical clinic as an Eligibility Specialist on our Clinic Administrative Team. The successful candidate will be part of a multi-disciplinary team that is responsible for providing superior customer service, patient registration and telephone support to visitors and callers of the medical clinic. The Virginia Department of Health (VDH) is dedicated to protecting and promoting the health of Virginians.

We value diversity and recognize the unique perspectives that individuals from different linguistic and cultural backgrounds bring to our team. We welcome bilingual individuals to apply. Your language skills are valuable and help us better serve diverse communities.

Job responsibilities will include but are not limited to utilizing established policies and procedures, provides program and office support to a work unit including general office and administrative support.

Administrative Support
• Performs routine office and administrative duties
• Responds to inquiries and requests for information
• May order supplies for office and maintain standard office supplies for assigned program or work unit
• May coordinate and schedule meetings; record and transcribe meeting minutes
• Prepares reports as requested

B. Office Correspondence
• Prepares routine correspondence
• Communicates office updates and important dates to assigned program areas or work unit
• May route incoming mail/receipts/documents to appropriate staff/work units

C. Customer Service
• Provides quality customer service
• Responds to requests and questions regarding program services offered in a courteous, professional, and timely manner


The Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave!

Minimum Qualifications

General knowledge of office principles and practices
Working knowledge of word processing and spreadsheet software
applications
Ability to interpret and follow established procedures and guidelines
Ability to communicate effectively
Considerable skill in the operation of standard office equipment

Additional Considerations

Experience in office setting specific to program area
Bilingual (Spanish & English)
Experience working in public health
Experience working in a medical office
Experience working with medical insurance in an office setting

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, o