Neonatal Program Manager (NICU) Full Time, Days

BASIC PURPOSE OF THE JOB

The Neonatal Program Manager is responsible for establishing and coordinating a multidisciplinary approach to neonatal quality and performance improvement across the continuum of care.  In collaboration with the Medical Director of the NICU, , the Director of Quality & Patient Safety, and the Director of Neonatal Intensive Care & Transport Services, this manager is expected to provide program development, implementation, and ongoing evaluation in accordance with national standards necessary for achieving and maintaining Level IV NICU status as granted by the American Academy of Pediatrics (AAP).  Collaborates with physicians and hospital staff to ensure optimal patient care using evidence-based practice, clinical best practice models, culture of safety, appropriate staffing and technologies and continuous process improvement measures.  Demonstrates a commitment to patient safety and quality and Dolly Children’s core values.  Leads the administrative, strategic and clinical direction of the Neonatal Patient Safety & Quality Improvement Program (NPSQIP) through development, implementation and ongoing evaluation.

REPORTS TO

• Nursing Director, Critical Care

JOB REQUIREMENTS

Supervisory Responsibilities: Yes

Minimum Education: Bachelor’s Degree/BSN required; Masters preferred

Degree: Nursing or healthcare related field

License/Certification Required: RN in state of Tennessee required; CPHQ and RNC-NIC preferred.  BLS, NRP and STABLE required

Minimum Work Experience: 3-5 years of NICU clinical experience and 1-year minimum supervisory, management or education experience required. 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Proven on the job leadership skills working with multidisciplinary patient care providers in a hospital setting.
• Leader who can set clear goals for their team, coaches to improve performance, and inspires and drives positive outcomes.  A leader who can communicate information in a timely manner, innovative and encourages new approaches, and employs strategies to overcome resistance to change.
• Teamwork and collaboration to accomplish common goals, constructively raise concerns, and identify solutions using problem solving approaches.
• Knowledge of medical terminology, surgical procedures, ICD 10 coding, and regulatory standards (Joint Commission, CMS, NANN, AMA, ACS, etc.).
• Ability to work independently on assigned projects and to recommend improvements to the process to medical and hospital staff.
• Excellent organizational, written and verbal communication skills, and the ability to prioritize multiple work projects and tasks.  Confidentiality is an imperative character trait for this position.
• Moderate keyboarding speed.  Must be able to work effectively with common office computer software (such as Microsoft Office), the electronic medical records system, spreadsheets, graphical programs, and NPSQIP databases.  Statistical knowledge and previous statistical analysis preferred.

DUTIES AND RESPONSIBILITIES

• Lead efforts to obtain and maintain Level IV NICU Verification status with AAP, meeting all regulatory compliance and standards, as applicable.  The incumbent will coordinate all responses to the verification application and site visit, documenting and facilitating issue resolution and corrective action plans.
• Collaborates with medical, hospital staff, NICU CNS and nurse leaders, across the continuum of neonatal intensive care, including planning and implementing clinical protocols, clinical pathways and practice management guidelines, monitoring care and serving as an expert resource for clinical practice both within the facility and at other outside system entities.  In partnership with NICU CNS, oversees the development and review of care protocols, policies and procedures that promote organized and effective neonatal intensive care.
• Collaborate with neonatal & CRPC outreach staff to facilitate development and implementation of inter-facility and regional staff development educational programs.
• Facilitates and participates in case review, standardizing practice guidelines, and participates in community education for appropriate inter-facility transfers to a higher level of care.
• Oversee the implementation of clinical program initiatives, including (but not limited to): core measures, surveillance, clinical data abstraction, and patient safety efforts.  Works collaboratively with multidisciplinary teams to strategize, develop, and ach