National Operation Manager

The National Operations Manager is dedicated to one large, national strategic account.  This role is responsible for strategically and tactically developing, aligning and implementing operations programs to deliver an exceptional customer experience in ABM’s service category.  This position will provide both hands-on and strategic direction and leadership for all locations including but not limited to WA, FL, TX, and CA.  This is a full-time, salaried / exempt position requiring 50% travel from your local airport to the account locations. The role reports to the National Strategic Account Director. 

Annual Salary:  $110,000-$150,000 US Dollars
The pay listed is the salary for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.  You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Key job responsibilities:

• Oversee operations and performance management of all ABM activity in client Facility. 
• Develop the operating standards and metrics for the ABM Program at all client Facilities.
• Enable the Operations Managers to implement, inspect and enforce the standards with a goal of “Zero Defect”
• Partner with the Account Manager for Operations to:
  • enable consistent ABM program performance across all client site types, 
  • enable consistent communication to ABM field operations across all client site types, and
  • enable Operations Mangers to address ABM performance issues in all client site types in their assigned locations
• Partner with Leadership Development to identify, train, assess and develop ABM Project Managers working in the client environment
• Partner with the National Account Team to:
  • develop client-specific metrics and reporting that will be used to drive Continuous Improvement of ABM’s performance; and
  • take action based on the daily, weekly and monthly reports developed by the ABM Operations Analysts
  • ensure ABM Accounts Receivables for Fulfillment Centers are managed with urgency
• Act as the second point of escalation for client Management regarding ABM operational performance in client facilities
• Identify implementable opportunities to reduce ABM overhead expense across the client portfolio
• Act as an operations and account management consultant to ABM colleagues around the country working with this key account.
• Enable local teams to prepare, successfully implement and manage our services.
• Oversee and monitor safety and security protocols for our processes and ultimately for our employees.  Ensure proper training is conducted on the training schedule provided by our Health, Safety and Security department.
• Drive the team to be Client centric, including developing strategies to enhance our customer service and growth, focusing on communication, service excellence, and efficiency to influence positive Client experience and feedback.
• Ensure that all processes and procedures are consistent across all sites and maintain the documented process and training materials.  Audit assigned locations regularly to ensure standard operating procedures are being adhered to.  
• Drive Visual Controls, and Standard Work best practices on site
• Keep current on information and technology affecting functional areas to increase innovation and make appropriate recommendations to executive leadership as necessary.
• Provide strategic oversight and guide teams to identify, recommend, and implement changes to improve productivity and reduce cost and waste.  Analyze key metrics for each facility and ensure established goals are met in the areas of performance, quality, safety, Client satisfaction, budgetary plan, etc. 
• Challenge the current business process and direct management to eliminate waste by reducing non value-added activities.
• Mentor leaders who thoroughly understand the work; live the philosophy of the Company and teach this philosophy to others.