Membership Coordinator

Are you highly organized, an exceptional communicator, and a natural relationship builder? City Cast, the fast-growing 13-city network of daily local podcasts and newsletters, is hiring a Membership Coordinator to help maintain day-to-day operations of our membership program. Our ideal candidate is detail-oriented, can write clean and compelling copy and maintain visual brand standards, and brings a customer service approach with our members. 

Application Deadline: Wednesday, April 16th

Key Responsibilities:

Benefit Implementation 

• Assist the Membership Manager with the implementation of member benefits across the network
• Develop, order, and ensure the consistent quality of member merchandise and printed materials
• Manage member offers such as giveaways, coupon codes and merch gifts
• Assist the city teams with the planning and organizing of member events
• Write and facilitate email communications from city teams to members

Campaign Support

• Write compelling and clear copy for membership campaign emails
• Build and schedule emails to members in our CMS 
• Assist the city teams with messaging and talking points
• Work with the operations team to schedule campaign house ads across the podcast and newsletter

Membership Admin

• Manage membership inbox
• Help draft and disseminate membership best practices across city teams 
• Execute on new program launch and campaign tasks as directed by Membership Manager
• Maintain clear documentation so key stakeholders can collaborate on membership efforts 

Preferred Qualifications: 

• Experience managing membership or subscription at a media company 
• Experience working in a CMS 
• Strong experience and aptitude for juggling multiple tasks
• Exceptional verbal and written communication skills 
• Passion for news and local media
• Experience working in the media industry is a plus!

Required:

• 2+ years of project management or coordination experience 

This position is full-time and remote, with excellent benefits. The Membership Coordinator will report to the Membership Manager and work collaboratively with the executive team. The salary range is $65,000-$75,000, depending on experience. City Cast is an equal opportunity employer committed to excellence through diversity, which involves attracting talented people from diverse backgrounds and traditions. Read about our mission and core values here. We encourage everyone to apply.

About City Cast: We're a network of one-of-a-kind, daily local news podcasts in cities around the country, accompanied by a daily email newsletter and website that keeps you in the know about what's happening in your community. Currently available in Chicago, Denver, Houston, Salt Lake, Pittsburgh, Las Vegas, DC, Philly, Boise, Portland, Madison, Nashville, Austin - and in other cities soon, City Cast is the smartest, easiest way to connect with the place you live and love.