Membership Rep - Wellness Center - Part Time

Position Title: Membership Representative                                     Position Code: RpWelMemSl-8215

Department: Del E. Webb Wellness and Rehabilitation Center      Oracle Code: RpWeMemSl-8215

Reports to: Director/Manager                                                           Safety Sensitive:   ☒  Yes            ☐  No

         Exempt Status:      ☐  Yes            ☒  No       

Works under the supervision of Supervisor or designee.  First contact for potential members. Assists members in all areas, maintaining a high retention rate by professionally and effectively assisting members with any and all problems, questions, and/or issues.     

Key Responsibilities 

• Assist potential members; answers questions; refers to appropriate staff when necessary; completes new registration and assessment forms; answers phones; conducts tours 
• Assist Member Service staff with handling changes, and/or questions in member accounts, including downgrades, holds, resignations, etc.. 
• Track interest profiles, call members and inform them of upcoming events.
• Complete suggestion/concern cards insuring they are handled correctly. 
• Keep all brochures/registration forms current and available.
• Sell gift certificates.
• Attends mandatory staff meetings.
• Contacts members when appropriate for membership needs.
• Performs other duties as assigned. 

Qualifications 

Education: N/A

Certification: HeartSaver CPR/AED certification through American Heart Association OR Basic Life Support through American Red Cross or American Heart Association. **

** These are two different certificates; only one is required. 

Preferences 

Education: High School diploma or GED Equivalent or college level degree. 

Experience: One year of experience in customer service. 

Special Position Requirements 

Exposure Categories:

• Category II: Expected duties have possible, but not routine, potential for exposure to blood, body fluids or tissues.
• Other potential hazards: Electrical due to various computer/office equipment being utilized. 

Work Requirements 

• Able to answer phones, speak clearly and professionally. 
• Develops positive interaction and communication with members, guests, staff.
• Understand wellness center programming, cost structure, and processes. 
• Able to consistently stand and walk throughout facility; some bending, stooping, lifting of 10-20 pounds. 
• Able to hear calls for help. 

Date Staff Position Description Created / Revised: 3/26/2019; 06/17/2020; 11/14/2025; 4/15/2026