Master Gardener Program Assistant II

Position Title:

Master Gardener Program Assistant II

Job Group:

Professional & Scientific

Required Minimum Qualifications:

High school diploma or equivalent and 3 years of related experience

Job Description:

Summary of Duties and Responsibilities:

Do you enjoy learning and having a lot of variety in the work you are doing?

If so, The Iowa Master Gardener program with Iowa State University Extension and Outreach is currently seeking applicants for a Program Assistant II position!

What You'll Do:

• Editing video subtitles for distribution on public channels

• Coordinating monthly volunteer recognition material order process and distribution to county office staff

• Assist in planning social media strategy and creation of social media content

• Managing Master Gardener email account, including responding to volunteers and clients and routing messages as appropriate

• Editing a variety of documents including newsletter, flyers, etc. for grammar, spelling, and punctuation errors

• Responding to VRS (Volunteer Reporting System) user support tickets and escalating tickets as appropriate

• Managing website event calendar and general content updates as needed

• Providing administrative support leading up to in-person conferences and events

• Attending monthly statewide Zoom meetings and providing administrative support for those meetings

• Assist in updating educational curriculum and supporting students in Moodle

• Support and coordinate activities for the Iowa Donation Garden Network

This is a fixed term position with an end date of 6/30/2027 with the opportunity for renewal.

If you are seeking a position with a team that is making a difference, this is a great opportunity for you!

Level Guidelines
• Career-level position demonstrating proficiency and knowledge of related competencies
• Works under direct to general supervision and may receive guidance on more complex assignments
• Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature
• Applies thorough knowledge to respond to inquiries and requests
• Able to resolve most problems and issues and respond to requests without escalation
• Provides guidance to students
• May provide supervision to one to two other staff or lead a small work team

Preferred Qualifications: 

• Experience providing administrative support

• Experience managing content for websites, social media, etc.

• Knowledge or education in horticulture-related field

• Experience using creative software such as Adobe Creative Suite or Canva

• Familiarity with learning management systems such as Canvas, Moodle, or similar programs

• Proficiency in Microsoft Office Suite programs

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?
Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
• Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

Appointment Type:

Regular with Term Appointment (Fixed Term)

Proposed End Date or Length of T