Marketing and Client Management Assistant

Greenberg Traurig, global law firm, currently has an excellent full-time employment opportunity in the Marketing Department of our Atlanta office for a Marketing and Client Management Assistant. 

Position Summary

The Marketing and Client Management Assistant will work within the GT Client Connect offering and Marketing Department at the firm. With a client-centric, service-oriented mindset, the Marketing and Client Management Assistant supports cross-functional collaboration to facilitate best practices in account management, assisting client managers, client teams and attorneys to maintain and expand firm-wide client relationships, and ensuring an exceptional client experience. The Marketing and Client Management Assistant also collaborates closely with marketers supporting various firm industry group initiatives.

Duties & Responsibilities

• Supports the account team, working with Client Relationship Managers, Directors and Relationship Shareholders to aid in strategic execution and liaising with the client’s legal operations team and other key contacts
• Supports and implements a client-centric, action-oriented client service and support plan that focuses on strategic priorities, identifies service opportunities, enhances DEI, and fosters a trusted-advisor relationship  
• Supports multiple, complex sets of client relationship activities including RFPs and other new business opportunities, secondments, client events, and custom client marketing efforts  
• Collaborates with Client Relationship Managers, Legal Project Management (LPM), and Operational Team leaders to ensure processes and systems efficiently and effectively deliver an excellent client experience  
• Builds a deep understanding of the client's business, industry, and competitive environment  
• Balances goals and strategies of many different clients at once by scheduling internal calls, monitoring client correspondence and feedback as well as coordinating with internal teams
• Supports Relationship Managers and Shareholders with day-to-day tasks including scheduling internal team meetings, requesting client-focused research, and reviewing quarterly data reports
• Supports firm industry group initiatives across a range of offices and practices
• Tracks, monitors, and shares external events, webinars, CLEs, alerts, advisories, and other thought leadership for coordination across industry groups
• Supports marketing resources for the industry groups at the firm, including management of Teams site, coordination of regular calls, and other administrative tasks
• Provides support for events including webinars, CLEs, external events, and charitable events, among others
• Assists in experience tracking and monitoring at the industry level
• Prepares Chambers, Legal500, Law360, and other award and directory submissions, as needed

Skills & Competencies

• Ability to manage multiple competing priorities
• Ability to work in a fast-growth, entrepreneurial environment
• Outstanding interpersonal and communication skills, both written and oral
• Ability to effectively interface with all levels of personnel within the organization
• Excellent time management and organizational skills
• Flexibility and adaptability in a fast-paced work environment
• Strong client-first work ethic
• Must be attentive to detail, work well under pressure, and manage simultaneous, tight deadlines

Qualifications & Prior Experience

• Bachelor’s degree is required
• One to three years of marketing and business development experience
• High level of proficiency using Microsoft Office (Outlook, Word, Excel and PowerPoint, Teams)
• Experience at a law firm or professional services firm is strongly preferred

Greenberg Traurig is committed to diversity and inclusion in the workplace. Individuals seeking employment at Greenberg Traurig are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, disability, veteran status, or genetic information, among other protected bases.

Exemplifying our commitment to promoting inclusion and equity across our platform, the firm participates in the Mansfield Rule Certification Program (Mansfield). Mansfield, which is facilitated by The Diversity Lab, focuses on equal opportunity, fairness, and inclusivity. The Mansfield requirements are anchored in the consideration of expanded talent pools considered for select positions and open roles within the law firm and the implementation of and access to transparent processes. Utilizing the Mansfield framework, the firm’s progress and outcomes are measured and documented through Mansfield Certification Plus Metrics. In 2023, GT achie