Manager, TechOps Engineering (DevOps Engineer)

Merge Storytelling and Technology

We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. MERGE has enduring client partnerships with American Express, T-Mobile, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, and Morgan Stanley. With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles. MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers. 

Promote Health, Wellness & Happiness

We are committed to promoting health, wellness and happiness in the world by partnering with purpose-driven clients in purpose-driven industries in healthcare, life science, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.

As our Manager, TechOps Engineering, you will...

Lead the charge in designing, implementing, and maintaining scalable, reliable, and secure DevOps infrastructure that supports our client-facing solutions. You will collaborate closely with development teams, architects, and project managers to optimize software delivery pipelines, enhance operational efficiency, and ensure peak performance across our diverse technology portfolio. Your deep expertise in leveraging Atlassian tools will play a pivotal role in driving our operational success and achieving our strategic goals.  In this role you will be a working manager leading 1 other person.

Be Accountable and Responsible

• Cloud Infrastructure Management: Design, deploy, and manage highly available, scalable, and secure infrastructure across Google Cloud Platform (GCP) our main hyperscaler, Microsoft Azure, and Amazon Web Services (AWS). This includes expertise in virtual machines, containers (Docker, Kubernetes), networking, storage, and serverless technologies
• CI/CD Pipeline Development & Optimization: Build, maintain, and improve automated continuous integration and continuous delivery (CI/CD) pipelines for various applications, leveraging tools like Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps, Cloud Build, etc., and integrating with Atlassian products where appropriate
• CMS Environment Management (Sitecore & AEM): Administer, optimize, and troubleshoot environments for both Sitecore and Adobe Experience Manager (AEM), including installation, configuration, patching, and performance tuning. Experience with both Sitecore XP/XM and related infrastructure is highly desirable
• Monitoring & Alerting: Implement robust monitoring, logging, and alerting solutions (e.g., OpsGenie, Google SecOps, JSM, Snyk & Datadog) to proactively identify and resolve performance bottlenecks and operational issues, integrating alerts with Jira for streamlined incident management
• Infrastructure as Code (IaC): Develop and maintain infrastructure as code using tools like Terraform, CloudFormation, Azure Resource Manager (ARM) templates, or Pulumi to ensure consistent, repeatable, and version-controlled infrastructure deployments
• Automation: Automate routine operational tasks and infrastructure provisioning to minimize manual effort and improve efficiency, often driven by workflows within Jira or Confluence
• Security & Compliance: Implement and enforce security best practices across all cloud environments and applications, ensuring compliance with relevant industry standards and client requirements
• Collaboration & Support: Collaborate closely with development teams to ensure smooth application deployments, troubleshoot production issues, and provide technical guidance on infrastructure best practices. Utilize Jira for ticketing, task management, and sprint planning. Participate in on-call rotations as needed
• Google Gemini & GCP AI/ML Integration: Support the deployment and operationalization of solutions leveraging Google Gemini and other various GCP AI/ML technologies, ensuring optimal performance and resource utilization
• Atlassian Tooling Integration & Optimization: Leverage and optimize Atlassian products (Jira, Confluence, Bitbucket, Jira Service