Manager Support Services

Oversees key services that provide a positive Welcoming Experience for patient, visitors and team members as they enter and leave UVA Health facilities.

Responsible for leading the front door, screening, and information desk teams insuring high levels of customer service provided in an intergraded and consistent way.

Identifies, facilitate and coordinate needs for language assistance programming and services are provided throughout the organization.

Responsible for leading and developing the maintenance, enforcement, and management process and strategies of all parking facilities and commuter transportation services for UVA Health patients, visitors, and team members. Works collaboratively with University Parking & Transportation to implement the strategies of UVA Health.

Responsible for managing the day to day relationship with the valet contractor for the provision of positive patient valet services.

• Provides effective leadership to team and work group. 
• Models effective communication and collaboration skills and behaviors.  
• Takes action to achieve measurable results. 
• Develops talent and coaches peers and others to develop their capabilities. 
• Develops and manages within approved department budget.  
• Applies knowledge of functional area to effectively manage operations. 
• Holds staff accountable for meeting external and internal customers’ needs. 
• Communicates effectively using good written, verbal and interpersonal skills. 
• Serves, manages and supports internal and external customers. 
• Leads and participates in performance improvement activities. 
• Participates as a team member and is accountable for own work responsibilities. 
• In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $82,700.80 - $132,329.60 Annual

MINIMUM REQUIREMENTS

Education: Bachelor’s degree required.
Experience: 3 years of experience required.
Licensure: Requires a valid Virginia Driver’s License


PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff.  We believe diversity is excellence expressing itself through every person's perspectives and lived experiences.  We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.