Manager, Solutions Management, North America Product Client Implementations

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Come work directly with Visa's most innovative clients. Join the fast-paced world of launching Visa's latest products and releases. Be responsible for bringing new payments use-cases to life in the US.

Visa's North America Product Solutions & Integration team is responsible for integrating Visa's issuer, merchant, acquirer, and technology partner clients with Visa's wide range of product offerings including, Visa Token Service, Secure Remote Commerce, Visa Installments, and related value-added products and services.

The North America Product Integration team is made up of client-facing sales engineers, project managers, and technical integration managers, who manage many concurrent integration projects across different client types, products, and integrations use cases. The Client Integration Solutions Manager will act as the primary technical product SME on client-facing implementation projects responsible for the requirements definition, development, and QA support to the client's technical teams, client on-boarding and configuration, solution approval, and managing any technical inquiries and escalations. Depending on the size of the project, the Client Integration Solutions Manager may be responsible for the full accountability of the integration including project and relationship management during the course of the integration. The Client Integration Solutions Manager will also act as a central point of contact into Visa's global product organizations, staying in touch with product roadmaps, releases, and feature requests. This role will also be responsible for writing/editing/reviewing technical specifications and integration documentation.

Essential Functions

• Provide functional, technical and certification requirements for integration to Visa's products and services to key enterprise clients.
• Create, maintain and execute against documented solution designs while working hand in hand with the client implementation manager/project manager.
• Engage in pre-sales phases of projects to support client scoping and sizing efforts.
• Work with development, architecture and the technology teams to track down key knowledge and answers to questions before, during and after the implementation process.
• Create a streamlined process for supporting clients throughout the implementation process with a focus on successful scalable patterns.
• Create and execute a technical implementation plan with every client. You will be responsible for the successful delivery of each client from a technology perspective.
• Track down, triage and solve issues for client integrations in a timely efficient manager.
• Focus on becoming a subject matter expert for clients with regards to all of Visa's priority products.
• Engage in complex problem solving with key internal players as well as key external partners.
• Manage technical client implementations with key clients to ensure that interactions are well organized and objectives are clear.
• Create, implement, and maintain a document management process
• Ensure regional, quality, up-to-date, standardized product documentation for all stakeholders
• Standardize writing style guide, glossary of terms, general content bank (e.g., introductory material)
• Act as a liaison between the global product teams, product technology teams and clients to track down issues, answer inquiries and deliver a successful integration.
• Travel Requirements: This position requires the incumbent to travel for work 10% of the time
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• This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
- 6 or more years of work experience with a Bachelor's Degree or 4 o