Manager, Solutions Engineering

About the Role

We are seeking a Manager, Solutions Engineering to lead a high-performing team of SEs. This manager will play a critical role in driving execution of our value-selling motion. They will ensure consistent achievement of the Technical Win motion to drive increased win rates and strong MRR target attainment, strengthen the pre-sales partnership with Sales, and—most importantly—drive the right outcomes for our customers.

The ideal candidate is an experienced SE manager who brings strong process rigor, a scientific and data-driven mindset, and a passion for coaching and developing teams. They are equally comfortable rolling up their sleeves to support complex customer situations, inspecting the quality and impact of SE work, and building scalable inspection processes that elevate the entire segment.

Key Responsibilities

Leadership & Team Management

• Lead, coach, and develop a team of ~8 Solutions Engineers to achieve MRR attainment, improve win rates, and deliver exceptional customer value.
• Drive proactive inspection of SE impact, execution quality, and alignment to the value-selling methodology.
• Conduct regular growth conversations, performance reviews, and career development planning.
• Run weekly team meetings, facilitate onboarding, and maintain a strong culture of accountability, excellence, and collaboration.

Deal Strategy & Hands-On Support

• Partner directly with SEs as a strategic deal advisor, jumping into complex customer situations as a technical sponsor.
• Coach SEs in delivering value-based storytelling, positioning value throughout the sales cycle, and driving toward the Technical Win.
• Guide SEs on competitive differentiation, discovery rigor, and tailored demonstration strategies.
• Ensure consistent, repeatable execution of our pre-sales motions across all team members.

Process Ownership & Operational Excellence

• Lead their pod (sales leaders the manager’s SEs support)with a GM mindset, owning the full book of business, influencing revenue strategy, and operating key SE processes, including:
• SE hiring and interview loops
• Monthly and quarterly business reviews
• Stakeholder communications
• Deal inspection and forecasting
• Identify, diagnose, and communicate segment-wide trends in customer needs, product gaps, or sales execution issues.
• Work with Sales leadership to establish rules of engagement that improve seller-SE collaboration, capitalize on emerging opportunities, and amplify the impact of our value-selling motion.

Cross-Functional Collaboration

• Work closely with Sales as the primary stakeholder, aligning on segment strategy, forecasting, and execution.
• Collaborate with Product Marketing, Customer Success, Enablement, and the Partner team to drive better customer outcomes.
• Serve as the voice of the segment, sharing insights upward to leadership and horizontally across organizations.
  
  

What We’re Looking For

Required Experience

• 3–5 years of management experience, with demonstrated success leading teams to measurable results.
• Prior SE experience in a pre-sales Solutions Engineering role.
• Sustained track record of elevating team performance within an established SE environment 
• Experience working with SaaS, APIs, AI concepts, or security at a high level.
• Demonstrated ability to operate in complex, cross-functional environments within the upmarket segments.

Leadership Attributes

• Scientific mindset: data-driven, hypothesis-oriented, curious, and experimental in approach.
• Explorer mentality: naturally curious, dives deep into problems, and brings the team along to uncover insights and craft compelling customer narratives.
• Strong process operator: exceptional rigor in pipeline inspection, coaching frameworks, forecasting, and repeatable execution.
• Enterprise-grade storyteller: able to coach SEs to elevate discovery, value articulation, and business-case alignment.
• High ownership & accountability: sets clear expectations, inspects frequently, and follows through.
• Growth mindset & change leadership: embraces ambiguity, navigates evolving priorities, and champions continuous improvement.
• “We” before “me” orientation: prioritizes customer and company outcomes without ego.
  
  

Nice to Have

• Experience