Sr Manager, Diagnostic and Preventative Service Program Delivery

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

As a Sr. Program Manager of Diagnostics and Preventative Services (DPS), you will be responsible for developing and managing strategic programs focused on new service enablement within the Signify New Visit and DPS line of business. This role requires partnership with cross functional teams to define program scope, objectives, and end to end operational launch strategy, develop performance targets, establish project plans, manage deliverables within set timelines, lead cross functional team meetings, and manage program communications to Signify Health executive leadership. 

Strategic thinking, cross functional team coordination, project management and executive presentation skills are essential to success in this role. As a Sr. Program Manager, you will report to the Lead Director of DPS Delivery Program Management and serve as a primary point of contact for Product, Operations, Finance, Procurement, and other business partners focused on the DPS service line. 

Roles & Responsibilities: 

• Partner with Product team counterparts to represent Operations team objectives and considerations through business case creation and approval for new product development opportunities  

• Establish program scope, objectives, success criteria, and develop phased implementation and growth plans to meet program goals within set timelines

• Employ strategic thinking with a demonstrated ability to convert conceptual ideas to practical solutions that deliver results

• Establish success metrics, including clearly defined and documented KPIs

• Build project teams and program operating structures; effectively manage cross functional teams to deliver on program goals 

• Create standard project artifacts such as project charters, communication plans, requirements documents, project plans/timeline, and performance reports

• Ensure exceptional working relationships with key stakeholders at all levels

• Review and monitor operating metrics trends and results; partner with Analytics to obtain new or updated visibility into data when necessary

• Manage program issues and risks as they arise; prioritize, evaluate, and solve complex problems including internal and external escalations

• Develop scalable SOPs for Operations teams to support program expansion and scale enablement

• Manage all written and verbal program communications to a broad range of stakeholders and executive leadership level 

• Run program retrospectives to surface process improvements to program management processes

Basic Qualifications: 

• 6+ years professional experience with 4+ years of program or project management experience, preferably within a Healthcare Organization or Operations function 

• Bachelor’s degree in Business, Supply Chain Management, Operations Management, Finance, or related field

• Demonstrated ability owning program strategy, end to end management of program / project lifecycles, and delivery of demonstrated business results for highly strategic initiatives

• Demonstrated ability leading and owning highly cross-functional programs within set timelines

• Advanced skills in MS Office or Google Suite; specifically MS Excel, MS Word, Google Sheets, and Google Docs. Adept with technology.

• Ability to travel up to 10% (if not located in the DFW Metro) 

Preferred Qualifications: 

• Experience with project management and workflow tools like Asana, Jira, Confluence, or Lucid Chart 

• Project Management Professional (PMP) certification is a plus

• Experience managing change and maintaining excellent relations with executives, customers, Operations and Product Management staff at all levels. 

• Strong written and verbal communication skills to various audiences, i