Manager, Software Engineering (NPO Experiences)

Want to help us, help others? We’re hiring! 

GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world.

Join us! GoFundMe is looking for an Engineering Manager to lead and expand the non-profit direct giving experience on our platform. This leader will have the unique opportunity to shape the future of fundraising for nonprofits, drive improvements to conversion rates, and build the next generation of Generative AI (GenAI)-powered fundraising experiences. You will lead a team of engineers, collaborate cross-functionally with product, data, and design, and work closely with nonprofit partners to create innovative solutions that empower organizations to raise more money and build stronger relationships with their supporters.

As an Engineering Manager, you will play a critical role in driving the strategy and execution of high-impact initiatives, from improving direct giving experiences to harnessing the power of AI for personalized fundraising solutions. Your leadership will help create a more inclusive, transparent, and efficient environment for non-profits to achieve their missions.

Candidates considered for this position will be located or willing to relocate to San Francisco, CA. This is a hybrid role with expectations to go into the SF office 3x per week

The Job…

• Team Leadership: Lead, mentor, and grow a high-performing engineering team dedicated to NPO fundraising initiatives, fostering a culture of collaboration, continuous learning, and high-quality code.
• Platform Development: Oversee the development of new features and enhancements that improve the NPO direct giving experience, including optimizing donation flows, simplifying user interfaces, and increasing conversion rates for nonprofit campaigns.
• GenAI Strategy & Innovation: Drive the development and implementation of AI-driven fundraising tools, such as AI-powered personalized donation prompts, campaign optimization, and content creation for nonprofit fundraisers. Collaborate with AI researchers and engineers to build next-gen solutions that improve fundraising success and donor engagement.
• Cross-Functional Collaboration: Work closely with Product Managers, Designers, Data Scientists, and Nonprofit Stakeholders to define the roadmap and ensure successful product launches. Advocate for engineering best practices and align product goals with technical execution.
• Data-Driven Decision Making: Use data analytics and customer feedback to iterate on features and optimize the platform’s performance. Build systems that enable robust measurement of NPO campaigns’ impact and success.
• Scalable Systems: Ensure that all new systems and features are scalable, maintainable, and robust. Help to refine the platform architecture to handle increased traffic, more transactions, and larger volumes of fundraising data.
• Inclusive & Accessible Design: Ensure the platform is accessible to a diverse range of nonprofits, from large organizations to small grassroots causes. Champion inclusive design and accessibility standards to meet the unique needs of the nonprofit sector.
• E-commerce for Nonprofits: Lead the creation of e-commerce features that enable nonprofits to sell products (such as merchandise, tickets, or other goods) directly through their fundraising campaigns. These features should seamlessly integrate with donation capabilities to increase overall fundraising potential.

You… 

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 7+ years of software engineering experience
• 3+ years of experience in engineering management, with a track record of building and leading teams.
• Experience with generative AI and machine learning technologies, particularly in natural language processing, personalization, and automation
• Excellent communication and stakeholder management skills.
• Experience building e-commerce features or platforms, especially in non-traditional sectors (e.g., nonprofit fundraising), with a