Manager, Site Reliability Engineering

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you’ll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn’t stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive.     

This ambition is a group effort. As challengers at heart, our secret weapon is our talented team of big thinkers, data-driven drivers of growth and innovation. We start by putting people first, embracing empathy and compassion to create a more dynamic, more fulfilling workplace and a better, more enjoyable product. As a company, we embrace the power of transparency and inclusion. We know the best idea can come from anywhere, so we’re committed to creating an organization where we act as one and put ego aside. We are determined to forge the next frontier of streaming through trust, teamwork, and talent.  

The Site Reliability Engineering Manager will lead a team of Site Reliability Engineers as part of our greater SRE organization. The SRE manager will provide hands-on technical leadership and be responsible for maintaining the cloud systems utilized to operate NBC’s Direct-to-Consumer platforms. The SRE manager will provide a software-driven approach to operations, managing infrastructure as code, leveraging deployment pipelines, with a focus on automation, observability, and resiliency.
 
Responsibilities

• Lead a team of Site Reliability Engineers, following agile methodologies
• Provide technical consultation to, and collaborate with product delivery teams
• Manage requirements gathering and task prioritization
• Collaborate with Site Reliability Engineers and Software Delivery teams to define and implement software deployments, monitoring, and infrastructure requirements
• Ensure platforms are highly available, resilient, fault tolerant, performant, and observable
• Promote SRE and DevOps principles, including automation and self-service
• Ensure Service Level Objectives and Service Level Indicators are defined and measured
• Infrastructure provisioning and management
• Lead development of custom software for automation, observability, or other requirements
• Develop methodologies to safely deploy and test network and infrastructure changes, including customized tests and chaos engineering
• Ensure operational documentation, wikis, and readmes are maintained
• Troubleshooting and problem solving
• Participate in, and lead code reviews
• Mentor, and provide feedback to engineers
• Provide support for operations and delivery teams to remediate production issues as appropriate
• Build cloud-agnostic solutions that can be quickly deployed against a wide variety of cloud computing providers
• Build an effective and efficient remote-working team that spans across different time zones
• Manage a 24/7 on-call rotation

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a relevant field
• Minimum five (5) years of experience managing DevOps, SRE or software engineers
• Strong written and verbal communication skills
• Track record of running high-performance teams
• Software development experience plus architecting and designing cloud software/platforms