Manager, Sales Operations & Excellence

 

Together, we own our company, our future, and our shared success.

 

As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.

 

Company : Black & Veatch Corporation

Req Id : 114519

Opportunity Type : Staff

Relocation eligible : No

Full time/Part time : Full-Time

Project Only Hire : No

Visa Sponsorship Available: No

 

Why Black & Veatch?

 

Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation, 401k match and benefits that start day one.

 

Our hybrid environment allows you to balance your work and personal life. At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use.

 

The Opportunity

The Manager, Sales Operations & Excellence is a people and program leader within the Enterprise Sales organization responsible for governing, reinforcing, and continuously improving disciplined selling behaviors, execution standards, and governance across the full sales lifecycle.

This role operates as a peer to other Sales Operations & Excellence Managers, each owning distinct but complementary domains, and leads individual contributors responsible for execution, adoption, reinforcement, and insight delivery. Reporting and Analytics resources align to and report into this role, ensuring dashboards, reporting, and insights are directly connected to execution standards, governance expectations, and desired seller behaviors.

The Manager partners closely with sales leadership and cross‑functional teams to translate enterprise strategy into well‑governed processes, operating rhythms, incentives reinforcement, and data‑driven insights. Success in this role is defined by consistent execution discipline, trusted reporting, strong adoption, and sustained behavior change across the seller community.

Key Responsibilities

• Own and execute the Behaviors & Governance domain within Sales Operations & Excellence, ensuring disciplined execution standards are clearly defined, reinforced, and consistently applied across the sales lifecycle.
• Lead, coach, and develop individual contributors supporting governance, execution discipline, and reporting, including Business Analysts and Reporting & Analytics resources.
• Ensure dashboards, reports, and insights are accurate, trusted, and aligned to defined execution standards, governance expectations, and leadership operating rhythms.
• Translate data and insights into clear, actionable guidance related to pipeline health, forecast confidence, execution quality, and performance trends.
• Serve as a key operational partner to sales leadership, reinforcing execution expectations, governance standards, and accountability through data and insights.
• Act as an escalation point within the Behaviors & Governance domain, partnering with the Director as needed to resolve complex or cross‑functional execution issues.
• Oversee governance and execution support for key sales programs, including: 
  
  • Sales Incentive Plans (SIP)
  • Sales approvals and inspection frameworks
  • QMS documentation related to sales execution
  • Proposal and third‑party qualification platform governance
  • Execution‑aligned reporting and analytics
• Ensure governance programs are executed with consistency, clarity, and a strong service mindset, minimizing friction for sellers while maintaining discipline.
• Partner laterally with peer Sales Operations & Excellence Managers to ensure alignment, sequencing, and clear ownership across domains.
• Partner with Sales Enablement, Commercial Platform Management, Sales Operations, Finance, and HR to ensure governance, incentives, systems, and reporting operate cohesively.
• Support change management execution for governance‑related initia