Manager, Process Optimization GPOC

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Position Summary 

The Process Optimization Manager is a key team member of the Global Patient Operations Capabilities (GPOC) team that requires a high degree of independence, cell therapy knowledge, operational excellence fundamentals, and planning capability. The primary responsibility is to identify, develop, implement, monitor, and improve operational processes across Global Patient Operations functions, including Apheresis Operations and Global Scheduling. This role will have visibility and impact across all processes within GPO and interface closely with their functional leaders.  

Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and BMS’s continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible. 

Duties/Responsibilities  

• Project leader – identify, prioritize, direct, and implement projects to improve business processes and standards for Patient Operations scale-up 

• Facilitate and lead change management processes to ensure complete and timely information to guide local and global change control review boards 

• Critically evaluate the patient operations processes and operational data such as, but not limited to, turn-around-times, defects, process flow charts, and end-to-end value stream analysis, to determine effectiveness of tools and systems 

• Drive business process improvements using standard tools and methods such as, but not limited to, gap analysis, workshops, process audits, root-cause analysis, kaizen, and KPI identification 

• Have strong operations, functional, and systems knowledge in order to design solutions to fulfill requirements with related cross functional teams 

Critical Competencies  

• Leadership skills - Proven ability to form and lead strong multi-functional teams to achieve Global Patient Operations objectives and strategic initiatives, possess the ability to build trust, influence others, resolve conflicts, and work under critical timelines 

• Results orientation - A results-oriented individual with a proven record of successful change management accomplishments, implementing and managing continuous improvements and cost reduction programs 

• Customer focus - Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making internal and external customer issues a priority 

• Communication and Collaboration skills - Works effectively in a team-based organization, collaborating cross-functionally to builds strategic alignment around KPIs and objectives in a rapidly growing and maturing organization, maintaining an appropriate communication plan with timely reporting, and strong presentation skills to senior leaders and stakeholders 

• Integrity - Possesses unquestioned integrity and strong business ethics, demonstrating a firm commitment to the company’s beliefs, values, and organizational goals, while making a positive contribution to the organization 

• Strategic capabilities – collaborate with senior leaders, functional managers, and staff to develop a strategic roadmap for business process improvements, facilitate the project activation process through review and alignment with KPIs and prioritization of functional resources 

• Analytical and problems solving skills - Adept at using problem solving and advanced analytical techniques, tools, and methods to identify, characterize, and assess emerging issues and areas for opportunity 

• Mentor and coach to Global Patient Operations resources on process improvement methodologies, standards, and tools 

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