Manager, Operations

JOB DESCRIPTION

Job Description Summary

The Operations Manager is responsible for overseeing operations of a designated shift in one of our large Distribution Centers, located in Henderson, NV. You will have responsibility for helping execute strategic direction for the facility and supporting the overall operation while ensuring that engagement, safety, process improvement, and financial metrics are being met.

In addition, the Operations Manager is accountable for all aspects of inventory control including researching reasons for inventory discrepancies and directing product rotation. In addition, they will oversee the direction, coordination, and evaluation of inventory control workflows. Evaluate workflow trends and inform the management team of potential risks, issues arising and concerns regarding inventory control processes. Partner with management to develop action plans that promote inventory accuracy through continuous process improvements, foster best practices and achieve the Distribution Center initiatives and goals.

Direct Reports:  Shift Supervisors

C shift hour expectations for Operation Manger:

Saturday through Monday 5AM to 5PM with occasional meetings throughout the week.

Key Relationships: Facility Director, Sr. Shift Manager, Shift Managers, Supervisors, Local Finance, IT, Technical Services HR and Union leadership.

ESSENTIAL RESPONSIBILITIES:

• Manages and drives overall performance of direct reports through leadership and development.
• Hire & develop the management team and first level supervisors to create a leadership succession plan in the Facility.
• Drive health and safety initiatives
• Implements and maintains policy and procedures relating to inventory control, to include ensuring the accuracy of warehouse inventory and analyzing poor products.
• Ensures that division is in compliance with government policies.
• Audits receiving and stocking procedures to ensure that policies are followed.
• Responsible for employee development through training on policy & procedures.
• Creates a cohesive organization by keeping lines of communication open.
• Recognizes signs of operational problems (e.g., wrong product in slots, high shrink, receiving errors, lift errors) and provides detailed action steps required of DC management to correct them.
• Monitors to ensure that the cycle count and count back program is executed as designed in partnership with the Finance team.
• Ensures product rotation standards are maintained/FIFO Management/Inventory Storage
• Elevates variances to established procedures to warehouse management immediately.
• Validates the accuracy of product transferred from facility to facility. Works to insure accurate and timely reconciliations occur.
• Oversees the release of products to vendors, other DC’s, and corporate locations, including inventory accuracy, correct paperwork, and efficient loading.
• Ensures all paperwork associated with each job function in the DC is accurate and timely. Researches and resolves all discrepancies noted.
• Confirms OS&D is kept up with and processed timely.
• Handles requests from procurement, other facilities and corporate.
• Provides ongoing training to Inventory Control staff.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Hires and trains Leadership staff.

Oversees the job assignments and activities of multi-department staff.

Collaborates with warehouse managers to provide performance evaluations that are timely and constructive. 

PHYSICAL REQUIREMENTS:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 50 pounds at times. 

REQUIRED SKILLS:

Communication: Demonstrates excellent verbal, written, and listening communication skills.  Clear expression of ideas in writing and in good grammatical form.  Has the ability to actively listen and provide feedback to others.

Conflict Resolution: Ability to resolve conflicts/disagreements in such a way to promote a win-win situation with the parties involved.  Understands that based on the variety of experiences and values of the work group and work group members, differences will arise.  A Supervisor is very sensitive to the feelings of others as resolutions are collectively developed.

Leadership: Possesses a genuine intent to foster the learning and development of work group members while promoting the creation of a high-performance team.  Able to lead work group toward an objective or goal while encouraging and empowering the work group to make decisions regarding f