Manager of Operations Support & Project Management

Location:

2721 N Central Ave, Phoenix, Arizona 85004 United States of America

Are you ready to make a good move in your career?  This position is a great opportunity for an individual who has general management and project management experience.  You may have more, or less experience in the areas of responsibilities outlined below and be a strong fit to move forward.

This position does not require experience in the Human Resources industry.  You’ll learn critical elements of how to support U-Haul Team by working with the U-Haul Field, members of HR Team and other U-Haul business areas.

Become part of our team:

Our Phoenix based headquarters is searching for an individual who has a proven track record of success.  Reporting to the Vice President of Human Resources, we’re looking for a great fit to join a strong team of individuals.  Our commitment is to be productive in our work to support Company strategy and our U-Haul Teams who are getting and serving customers profitably.

Overview:

Manager of Operations Support and Project Management is responsible for managing certain HR programs, processes and projects, and providing HR administrative office support to HR Teams.  This individual will identify improvements, develop, plan, successfully execute and manage those programs and projects to be supported by efficient electronic tools and processes, each critical to the U-Haul Organization throughout the U.S. and Canada.  This manager will have significant personal contact with individuals in HR and other headquarters areas, with Field Team members, and on occasion directly support executive management handling a specific HR process need. 

Responsibilities Include:

• Learn the needs of our Field through initial and routine hands-on work and interaction by working in the Field, by phone and email

• Analyze process needs, submit projects to HR Technical Team and manage timely and accurate completion

• Work proactively from HR Intake records to further identify tool and process improvements needed

• For areas of responsibility, write business rules for technical project requests and manage to ensure successful results

• Get hands-on education of each HR Team’s responsibilities by working on deck with each team for a designated amount of time

• Organize and ensure on-time and accurate process support for Company facility openings and closings.  Report on critical steps including legal requirements during each plan, swiftly communicate any concerns and provide a weekly overview report of current and forthcoming changes

• Lead ongoing projects, provide support and coordinate with HR Teams, the Field and other teams to enhance, execute and keep an accurate and efficient flow of our uhaullife.com information website

• Oversee the main HR phone and reception area Intake, the equipment and related operations support to ensure efficiencies are gained and functions are maintained (phones, phone numbers, HR Team email addresses, etc.)  Work with each HR manager to ensure updates are made within their respective teams that coincide with changes

• Manage existing processes and enhance process efficiencies for Company Confidentiality and Non-Compete Agreements

• Strengthen and develop audit and control functions for required standard employment documents.  Ensure standards are met.  Develop reporting.  Schedule and ensure annual reviews with appropriate HR managers and U-Haul Legal team

• Develop a standard with U-Haul Legal to review record retention policies applicable to Human Resources.  Develop standard reporting and coordinate with HR managers to ensure record retention practices support policy

• Oversee the required annual Maricopa County Trip Reduction Survey project.  Maintain privacy of Team member information.  Ensure annual results meet Maricopa County standards.  Enhance related Team member support programs that are efficient and productive

• Oversee the production of the GM Plaque Program, name badge production, and associated production reporting

• Manage the U-Haul Service Award program

• Manage a small team that includes responsibility for providing general office support and coordination of projects for our HR Teams

• Manage, oversee, and directly handle work where needed for approximately 20 subjects ranging from main HR Intake phone calls to distribution of the Veteran Hat Program, ensuring common areas such as breakrooms and conference rooms are maintained, mail is distributed timely, supplies are ordered, manage the company Thanksgiving Turkey project, etc.

• Guide and oversee HR projects that provide initial education to new HR Team members that is a foundation to comprehend th