Manager, Network Services

We are looking for an experienced and passionate Manager of Network Services to lead our Network Engineering and Operations team. You will be responsible for ensuring the reliability, availability, and performance of our network gear, including switches, routers, SD-WAN, firewalls and other such gear. You will also mentor and coach your team members, collaborate with other engineering managers and stakeholders, and drive continuous improvement initiatives across the organization.

Responsibilities

• Supervise the network engineering and operations functions of the team, ensuring high-quality service delivery and customer satisfaction
• Provide mentorship, guidance, and feedback to team members, fostering teamwork and sharing of information
• Ensure that the documentation of the network, including diagrams, processes, standards, and policies, are maintained and updated
• Assist with the budget planning and management of network resources and expenditures
• Ensure that the network projects are aligned with the business objectives and delivered on time and within scope
• Manage the team's key performance indicators (KPIs) and report on the network performance and availability
• Ensure that the change management process is followed and enforced, minimizing risks and disruptions to the network
• Collaborate with the Manager of Site Reliability Engineering (SRE) and other cross-functional teams to ensure the network security, reliability, and scalability

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent work experience
• At least 5 years of experience in network engineering and operations, preferably in a large and complex environment
• At least 2 years of experience in leading and managing a team of network professionals
• Strong knowledge of network technologies, protocols, standards, and best practices, such as TCP/IP, LAN, WAN, VPN, MPLS, BGP, OSPF, QoS, SNMP, etc.
• Proficient in network design, troubleshooting, and optimization tools and techniques
• Experience in network security, compliance, and auditing
• Experience in network project management, budgeting, and vendor management
• Excellent communication, interpersonal, and leadership skills
• Certifications such as CCNA, CCNP, CCIE, or equivalent are preferred

Hearst is one of the nation’s largest global, diversified information, services and media companies.

Hearst has been innovating for more than a century, leading with purpose, integrity and a culture of care, with a mission to inform audiences and improve lives.

The company’s diverse portfolio includes global financial services leader Fitch Group; Hearst Health, a group of medical information and services businesses; Hearst Transportation, which includes CAMP Systems International, a major provider of software-as-a-service solutions for managing maintenance of jets and helicopters; ownership in cable television networks such as A&E, HISTORY, Lifetime and ESPN; 35 television stations; 24 daily and 52 weekly newspapers; digital services businesses; and more than 200 magazines around the world.

Hearst is always moving forward, investing in healthcare solutions to improve patient outcomes and technology that curbs emissions; providing vital analysis, data and software to the global financial services industry; delivering important service and investigative journalism; and inspiring audiences with sports and entertainment programming.

With a commitment to maintaining the highest quality in its products and services, Hearst is dedicated to serving the communities it operates in, both civically and philanthropically.

Hearst is an Equal Employment Opportunity employer.  We do not discriminate in hiring on the basis of race, color, national origin, religion, creed, sex or gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, military or veteran status, or any other characteristic protected by federal, state, or local law.