About the Team

On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services.

About the Role

Strategy & Operations (S&O) Managers at DoorDash drive impact and solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration. As a Merchant S&O Manager, you will own the end-to-end strategy and execution that shape the success of merchants on our platform and the direction of DoorDash’s core business.

On the Merchant team, you’ll get to the lowest level of detail by speaking to Merchants, partnering with our Sales, Support, Marketing, Product, and Consumer teams, and analyzing our data to develop hypotheses for new ways to achieve your goals. You’ll test these hypotheses in the market and refine your approach to develop best-in-world solutions. And, you’ll also make sure to capture the Merchant voice in everything we do at the nexus of Growth, Onboarding, Operations, Product, and Strategy.

Please note that we are hiring for multiple positions under this job posting. In this role, you will report to either our Director or Senior Manager of Merchant Strategy & Operations.

You're excited about this opportunity because you will…

• Solve some of the most challenging problems at DoorDash and build our next generation of products and capabilities
• Use data-driven decision-making to run and scale experiments on everything from developing new incentive models for Sales to new self-serve tools for Merchants to improve their store pages
• Bring your ideas to life with a broad team including Product, Analytics, Operations, Sales, B2B Marketing, and our Consumer Product team
• Operate at the lowest level of detail to understand the impact of your decisions and iterate given insights from data
• Create step-change improvement for our customers through regular engagement and operating at the lowest level of detail to identify their needs

We're excited about you because… 

• You have 6+ years of experience in consulting, strategy, operations, banking, technology, or related experience; high-growth or early-stage startup experience and experience leading a team are a plus
• You're analytical and dig deep to understand a problem, using both quantitative and qualitative data; SQL experience is a strong plus
• You have an ownership mentality and are excited to think about problems using first principles, inspiring action to create the future
• You lead from the front and inspire followership across levels and functions
• You communicate early and often and can distill complex topics into a summary for stakeholders at all levels -- both written and verbal
• You can build a plan to hit your goals and consistently operate with focus and drive

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender iden