***This role is based at our corporate office in McLean, VA***

This is your chance to be part of the next-generation Strategy, Insights, and Analytics team of internal consultants to all teams across Hilton! The team ensures that Hilton’s strategy and customer experience are informed by analytics and customer insights, combining technical talent with industry expertise to guide progress towards Hilton’s goals. As a PMO Manager, you will support Hilton's Customers, Brands, Marketing, Digital, Revenue, and Sales organizations, with special support for the executive leadership team. On the Customer Insights PMO team reporting to the Senior Director of Customer Insights, you will support projects including Hilton's guest experience management solution.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Develop training programs and support materials to help increase adoption and self-service of the Voice of Customer (VOC) program.
• Ensure the successful adoption of the VOC platform across teams by providing ongoing support, guidance, and resources.
• Develop project timelines, leadership communications, and status update materials to support the VOC program, initiatives, and platform enhancements.
• Manage the relationship with the VOC platform user support team to ensure end-users are receiving quality responses promptly.

How you will collaborate with others:

• Manage relationships with our Customer Insights vendors, including our primary VOC platform.
• Work with the VOC product team to gather requirements, develop and maintain a product roadmap, and implement enhancements to the VOC platform.
• Partner with communications to ensure updates, enhancements, and outages are communicated.

What projects you will take ownership of: 

• Manage initiatives