Manager, Customer and Category Management

Employee Type:

Full time

Location:

IL Oak Brook

Job Type:

Field Sales

Job Posting Title:

Manager, Customer and Category Management

About Us: 

TreeHouse Foods is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future.

Named one of America’s Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to "Engage and Delight – One Customer at a Time." Guided by our values—Own It, Commit to Excellence, Be Agile, Speak Up, and Better Together. We are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals.

What You Gain: 

• Competitive compensation and benefits program with no waiting period – you’re eligible from your first day!

• 401(k) program with 5% employer match and 100% vesting as soon as you enroll.

• Comprehensive paid time off opportunities, including immediate access to four weeks of vacation, five sick days, parental leave and 11 company holidays (including two floating holidays).

• Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform – DevelopU – with more than 10,000 free courses to support you along the way.

• An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups.

• Access to our wellness and employee assistance programs.

Job Description:

About the Role:

We are seeking a Manager, Customer Business, based out of our corporate office in Oak Brook, IL, to support our sales organization and serve as the primary point of contact for assigned customers. This role is accountable for overall customer performance, forecast accuracy, and achievement of annual revenue and margin goals. This role manages customer relationships, supports customer-supplier scorecard performance, and partners cross-functionally to resolve issues, identify growth opportunities, and execute sales and pricing initiatives.

You’ll add value to this role by performing various functions including, but not limited to:

• Maintain strong customer relationships and serve as the primary TreeHouse Foods point of contact for assigned customers.
• Manage customer communication, reactions, and expectations.
• Resolve customer issues in partnership with Customer Service and Customer Supply Chain.
• Gather customer feedback and provide insights and recommendations to the business unit.
• Sell the customer-specific value proposition and execute division selling and pricing initiatives.
• Represent the customer to business unit teams to develop short- and long-term business opportunities.
• Deliver forecast accuracy and support demand planning inputs.
• Account for accurate demand plans and inputs into planning tools, address gaps to the customer's annual strategic plan, and develop customer annual operating plans with Commercial Finance.
• Work with Customer Service, Customer Supply Chain, and Sales Leadership to limit allocation risk.
• Monitor the customer book of business and analyze whitespace opportunities to address core SKU voids.

Important Details:

• This is a full-time, hybrid role based out of our Oak Brook, IL office.
• Travel 20-60% is required.
• The anticipated compensation for this position ranges from $101,600 to $152,400 annually. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performan