Senior Growth Program Manager, Strategic Revenue Engagements - Elevate

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow makes work, work better for people. Our cloud-based enterprise platform and products streamline and simplify how work gets done. The Strategic Revenue Engagements (Elevate) team drives high-impact strategies that support ServiceNow’s long-term revenue growth through strategy and execution, innovative programs and operational excellence.

The Senior Growth Program Manager, Strategic Revenue Engagements analyzes partnership investments and business unit spending patterns to identify reciprocal revenue opportunities, builds qualification systems to prioritize them, and manages execution from commitment to close. You'll also lead straightforward buy/sell deals to support Regional capacity. The complexity: Geo leaders need actionable intelligence fast, while legal, finance, and BUs have competing priorities—you'll be the bridge.

In practice, you'll spend roughly 40% building BU relationships and analyzing partnership spend to surface opportunities, and 60% managing and leading deal execution across functions — from qualification through close.

Priorities & Responsibilities

• Business Unit Partnership & Demand Intelligence: Work closely with BU leaders to understand buy signals, renewal patterns, and identify emerging demand for products and services. Serve as a trusted advisor in translating partnership dynamics into growth opportunities.
• Growth Strategies: Conduct proactive analysis to identify and prioritize 360 deal opportunities, providing Regional 360 Leads with actionable insights on spend patterns, deal dynamics, and historical performance across both buy-side and sell-side transactions.
• Establish Frameworks & Processes: Design, implement, and refine scalable processes and decision matrices that enable proactive deal discovery and future growth.
• Deal Requirements & Execution Management: Ensure all deal requirements, documentation, and compliance steps are completed once opportunities are committed by Regional 360 Leads. Coordinate cross-functional requirements across legal, finance, procurement, and operations. Track deal progression and ensure seamless execution from commitment through close.
• Deal Leadership: Lead execution on buy/sell partnership deals
• Post-Deal Tracking & Health Monitoring: Partner with BU owners to establish post-deal tracking mechanisms, monitor deal health, and identify early warning signals. Conduct post-deal reviews to capture lessons learned and drive continuous improvement of qualification and execution processes.
• Data-Driven Insights & Reporting: Leverage spend data, CRM analytics, and market intelligence to generate insights that inform strategic decisions. Create regular reporting on pipeline health, deal progression, and program effectiveness that drives accountability and transparency.

Qualifications

This role is based in our West Palm Beach office

• 7–10 years in Saas based revenue operations, deal desk, partnership operations, or strategic account management roles where you've owned both sides of complex partnerships (vendor relationships + sales execution).
• Experience building qualification systems, spend analysis, or deal tracking frameworks is required.
• Ability to rapidly reprioritize and adapt strategy when deal dynamics or stakeholder constraints change.
• Demonstrated ability to influence and align cross-functional stakeholders.
• Strong analytical, programmatic, organizational, and communication skills.
• Collaborative, proactive, and outcome-focused mindset.

Preferred Skills

• Familiarity with ServiceNow solutions and ecosystem.
• Experience in post-deal tracking, account health monitoring, and deal success metrics

FD21

For positions in this location, we offer a base pay of $146,400 - $256,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, in