Manager, Communications

Position Summary...

What you'll do...

Manager, Communications & Engagement
  The Manager, Communications & Engagement is part of the Customer Engagement Services (CES) Communications & Engagement Team. This role is responsible for developing and executing integrated communication and engagement plans that connect CES priorities to Walmart’s broader business strategy and drive measurable impact across internal and external audiences. Reporting to the Director, Communications & Engagement, this role works across CES and enterprise teams to plan and deliver communications that keep people informed, drive engagement and support the business — while maintaining clear, consistent messaging across channels. About the CES Communications & Engagement Team We keep more than 3,000 CES associates across the U.S. and India informed, engaged and inspired. Our team builds and maintains communication channels, manages the CES editorial calendar, and defines our internal audiences to ensure messaging is relevant. We also lead key engagement moments like all-hands meetings, recognition programs, the CES Pulse survey and events such as Customer Service Appreciation Week and Associate Week – CES. Location: This position will be fully onsite in Bentonville, AR. What You'll Do: We’re looking for a strategic communicator to join the CES Communications & Engagement team. This role connects CES priorities to the broader Walmart narrative by developing and executing communication and engagement plans that drive awareness, alignment, and engagement. You’ll partner with leaders to shape messaging, manage communication cadence, and ensure consistent delivery across channels. This is a hands-on role for someone grounded in internal communications, with the ability to turn business priorities into clear, compelling messaging for associates, leaders, and industry audiences … balancing strong editorial judgment with business fluency. It’s a role built for someone who enjoys variety … one day you may be developing SharePoint content, the next organizing an event that brings the entire CES organization together. We also embrace the use of AI as a tool to move faster, think differently, and elevate the quality and impact of our work. You’ll also work closely with CES leaders and Corporate Communications & Events to share and amplify CES priorities across audiences … from frontline associates to senior leadership and external partners. What You’ll Bring:

• Writing Strength: Exceptional writing, editing and storytelling skills across channels … from emails and briefings to video scripts and social copy.
• Communications Planning & Execution: Experience developing and executing structured communication plans in a complex, matrixed organization.
• Strategic Thinking: Ability to align communication strategies with business objectives and drive outcomes.
• Demonstrated Ability to Connect: Ability and comfortable welcoming guests, sparking conversations, and creating a friendly, inclusive atmosphere.
• Modern Toolset: Uses emerging tools, including AI platforms (e.g., ChatGPT, Gemini, Copilot), to support content development, streamline communications work, and measure and analyze engagement.
• Business Acumen: Ability to translate complex business updates or priorities into audience-ready language and strategic narratives.
• Cross-functional Collaboration: Comfort working with leaders, business partners and project teams in a matrixed environment.
• Proactive Mindset: A self-starter who actively looks for opportunities to elevate stories and connect dots across the business.

Preferred Qualifications:

• 3–5 years of experience in communications, content strategy, or executive comms—ideally within large-scale organizations or matrixed environments.
• Strong portfolio of work that demonstrates executive voice alignment, storytelling, and stakeholder-focused communication.
• Advanced knowledge of Microsoft programs such as Excel, PowerPoint and SharePoint.
• Familiarity with digital internal platforms (e.g., Spark, OneWalmart, Teams), and external-facing communications tools (e.g., LinkedIn, PR support).
• Experience using modern and emerging tools, including AI platforms (e.g., ChatGPT, Gemini, Copilot), to support content development, str