Manager, Enterprise Project Management

Ready to be a Titan?

The Enterprise Implementation Services team serves as the central cog in the setup, configuration, training and testing of the ServiceTitan platform for the largest and most influential businesses across the Home Services industry. Our impact reverberates throughout the customer journey, directly correlating to the retention and expansion of these high-value customers. Each Project Manager’s ability to develop strong relationships, identify and mitigate risk, drive feature adoption and deliver with consistent and effective communication enables the Enterprise Implementation Services team to achieve at a high level and provide immense value to our customers and the business. We care a great deal about our work, and are sustained by the difference it makes not just for the businesses we work with, but for the thousands of individuals and their families that our software impacts every day. 

ServiceTitan is looking for a Manager to join our rapidly growing team. As Manager on the team, you will become a crucial part of the organization enabling the rapid growth of ServiceTitan and ensuring our team is supported in its development. You will be a critical part of the organization's success and will be at the forefront managing the delivery of ServiceTitan’s largest customers.

The Manager will oversee a group of 8-10 Project Managers, providing oversight of a Project Management team with a portfolio of 50-80 client engagements at any given time. In this influential position you will have three main responsibilities: 1) own customer satisfaction, time to value, and delivery quality, 2) serve as the primary escalation point for all implementations owned by your team, 3) support and develop your team of Project Managers. You will be expected to travel approximately 5-10% of the time to observe, mentor, and enable the Project Managers at on-site client engagements.

What You'll Do:

• Be a leader taking ownership of one of the most impactful and challenging segments at one of the top SaaS companies in the world

• Oversee a team of talented Project Managers, ensuring timely and quality deliveries of the product and full accountability for team goals and output

• Anticipate project risks and issues, ensure effective communication plans are established, and confidently address any and all challenges

• Develop and train new team members on best practices of project management, the implementation process, and the value of the ServiceTitan platform 

• Collaborate with cross-functional partners in Sales, Success, Technical Services and Product to ensure the voice of the customer is the central focus in recommended enhancements to the software and Customer Journey

What You'll Need

• 5+ years of experience with implementing complex enterprise software solutions

• 2+ years of experience leading a team of project managers or software implementation specialists

• Natural ability to navigate a steep learning curve in a fast-paced environment  

• External client-facing experience delivering projects to clients

• Excellent emotional intelligence, patience, and active listening skills

• Ability to motivate and lead resources in a challenging and fast-paced environment

• Exceptional project management and organizational skills. Proven ability to multitask and manage multiple moving pieces at a time while not losing focus on the details

• Possess a deep knowledge of project management best practices and how to effectively coach others to adopt them

• Ability to handle tough client-facing situations with an objective and pragmatic outlook; address issues by delivering concise, constructive feedback and creative solutions

• A track record of being a team player and leader with strong interpersonal and communication skills

• Self-starter who thrives in an entrepreneurial, fast-paced environment

• ServiceTitan or Home Services industry exposure a plus

We value a diversity of experience - in fact, many of ServiceTitan’s top performers joined our team without experience that perfectly matched our requirements. If you have management experience and are up for a challenge, we strongly encourage you to apply.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

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