Maintenance Agent, Smoky Mountains

Who we are

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for

AvantStay is looking for an experienced Maintenance Agent who will be responsible for ensuring that the property maintenance meets the company standards and those set by law. You will help troubleshoot basic to intermediate issues at our properties, fix inadequate parts of homes to make them functional, as well as conduct general home improvement tasks.

The Maintenance Agent will inspect properties and the grounds for safety and cleanliness, and occasionally recommend and work with outside contractors as needed. The requirements for this position include a minimum of 2-3 years of experience in general property maintenance. A current driver's license and proof of automobile insurance are also required. 

Must reside within a short drive of our properties in the designated area.

What you’ll do

You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:

• Partner with local hospitality & maintenance teams to complete maintenance requests

• Perform maintenance to our properties such as repairing furniture, unclogging drains, painting, and replacing broken items

• Prioritize and proactively resolve maintenance issues for guest arrival homes

• Thoroughly document all maintenance and billing details in our task management system

• Maintain organization and upkeep of supplies in storage such as tools, extra furniture and lamps, space heaters, and fans

• Assist in the onboarding of new properties, performing general maintenance/touchups, and installing basic security components (doorbells, cameras, etc)

• Move heavy objects and be on your feet for prolonged periods of time

Requirements

• 2-3 years of experience in property management, hotel, or apartment complex maintenance 

• Prior experience conducting home maintenance

• Understanding of all home upkeep tasks and knowledge of electrical, plumbing, pool, HVAC and landscaping work

• Troubleshooting and problem-solving skills

• Willingness to do what it takes for us to reach our goals

• Love of handy work 

• Great communication skills and the ability to think on your feet

• A perfectionist attitude and an obsession over all the details 

• Tech savviness to troubleshoot home technology issues and comfort navigating apps to document work via smartphone

• Ability to lift heavy objects

• Ability to be self-sufficient and independently complete jobs

• Must provide your own tools

• Must be able to access the market by vehicle (SUV or truck) in 20-30 minutes

• Must have the ability and availability to work weekends, holidays, and with an overall flexible work schedule to fit current business needs

• Business needs dictate hands-on, in-market presence.

Benefits

• $25/hr company pay rate

• Generous company-sponsored insurance (medical, dental, vision, life, etc.)

• Flexible paid time off

• Complimentary and discounted stays at AvantStay properties

• Pre-tax retirement savings plans offered via Betterment

• Paid parental leave

• Fitness reimbursement

• Cell phone reimbursement

• Mileage reimbursement

When you join AvantStay

You’ll be doing work that matters alongside an experienced and dynamic team, transf