Luxury Office Coordinator

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!

The goal of the Luxury Consignment Office Coordinator is to organize resources on behalf of the department, ensuring processes are executed to a high standard while increasing productivity and consignor satisfaction. This role will support the back-of-house operations; processing all inbound products, completing all administrative tasks, and communicating with our internal partners in order to maintain service level agreements at all times. A key focus for this position is to oversee the production pipeline, including data management, and inventory control. This position will report directly to the Assistant General Manager, Supply.

What You Get To Do Every Day

• Organize delivery of inbound consignment from the sales and vendor teams, and in-person appointments
• Receive and locate all consignments into our operating system - ensuring all consignments are accurately counted with the correct NPL label or packing list.
• Communicate with internal partners on any adjustments or clarification needed on consignments.
• Maintain deadlines in our service level agreements in partnership with the valuation and client manager team.
• Oversee logistics of outbound shipments or transfers to our eCommerce facility or returns to consignors in a timely manner
• Ensure all data is accurate and up to date in our client management system 
• Assume responsibility for loss prevention and safety guidelines within the location, including the organization of space.

What You Bring To The Role

• Verbal and written communication for understanding production requirements and explaining these needs to employees and consignors. 
• Experience in customer service is a plus 
• Ability to work in a fast-paced environment
• Organized and time management on multiple tasks, sometimes at once. 
• Reliable with patience and professionalism 
• Ability to problem solve on any challenge or inefficiencies to gain the best results 
• Attention to detail to ensure all specifications are met.

 

The expected salary range for this role is $18.53 - $22.29. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

GHR8180 #LI-KR50 #LI-Onsite

 

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. T